I booked a "Hot Deal " on Hotwire. I was up really late trying to decide what I wanted to do. I had several windows open on my computer from looking at categories and looking at the hotels. I finally decided to book an all-inclusive hotel that was going to be one of four hotel. That's why I was researching the hotels, so I could make sure that I would be happy with whatever hotel I was going to end up with out of the four. I do not book hotels that are not all-inclusive. I opened the page which I thought was a group of all inclusive hotels because some said they were in their titles. I also booked travel insurance which I thought covered anything but I apparently misunderstood. I was aware that it was not to be cancelled after booking. I realize that people would book, cancel and schedule another hotel if they didn't like the choice if they allowed that. That is why I was researching and looking at so many hotels. I wanted to make sure that I would like any of the choices. I booked and was fine with the hotel choice. Six hours later, I realized that I had booked in a non all-inclusive hotel category. I called and talked to someone on the phone. They wouldn't let be cancel it so that I could book in the category I actually meant to. I just wanted to cancel and rebook in the all-inclusive category. I am not just trying to switch the hotel because I didn't like it. As I said, I only go to all-inclusive hotels, because I can book what I can afford, instead of not knowing what I am going to spend in food and drinks. I also don't like to have to carry money with me all the time. The price is actually higher on the group of hotels that were all-inclusive, so I am not trying to book something cheaper. I am not trying to pull one over on anybody. It was late, I did something ACCIDENTALLY. I realized that the are nonrefundable. I called, they said I couldn't. I called the insurance company that suggested I call the hotel directly. The girl was out and supposed to call me back. I have not heard from anyone. I called to talk to another person at Hotwire and she wouldn't help me either. I was getting angry so I called my credit card company to file a dispute. I have to wait until it even posts to file a dispute. So, I thought I would try to talk to someone in the complaints department. I emailed what I thought was the complaints department. I was referred to this forum. I don't really want to have to dispute the charges. What I really want, is to cancel then rebook again in the correct category as I intended. I don't really want to fight about this, I just want to correct my mistake. I still want to book with Hotwire. I want to get this booked right away, so I can get my vacation scheduled and I get into one of the hotel options that I intended to before my choices don't exist anymore. Thank you for any help I can get.