Hello! I booked multiple rooms across two reservations for the same dates of stay for a group trip set to take place in May 2020. We had to cancel the trip when the pandemic hit, as travel to the country was prohibited. The hotel told me that it would refund the cost of the rooms, but that we needed to request it through hotels.com. Hotels.com then said that they would only issue a travel voucher. We went back and forth, and emails to hotels.com went unanswered until after the deadline to accept the travel vouchers. So, we accepted the vouchers after speaking with an agent, who said that the travel needed to be rebooked within one year, but that the travel could occur after that. Customer service responded after the voucher deadline, saying that they wouldn't refund us because we accepted the vouchers (what else were we supposed to do?) Now, I'm looking at the fine print of the vouchers, and it says travel must take place within one year (we still aren't allowed in the country due to a travel ban), and more concerning is that the voucher will only be applied to the first room on the new reservation. We have over $7000 worth of vouchers, since the voucher was for a reservation that included multiple rooms. We want to rebook multiple rooms. It doesn't seem fair that hotels.com can only apply the voucher to the first room, when the voucher was given in exchange for a booking that included multiple rooms. Also, the voucher amount includes the taxes I paid on the initial reservation, but then the voucher says that it cannot be applied to taxes. Any advice on this?