Hotel reservation booked through Expedia at WRONG RATE

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Aug 29, 2015
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#22
They will not refund the air. Once you are booked it’s non refundable after 24 hours. They’ll only get a credit less any cancellation fees. You want to find another hotel.
My thought is that if Expedia goofed, then it makes sense to get Expedia to refund the air if they won't cover any additional cost in hotel.
 
Aug 29, 2015
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#23
There are a number of hotels on Expedia for those dates that are around $200 per night. Might want to look on some sites for reviews and get with Expedia to make a reservation in an affordable one if air is an issue.
 
Likes: jsn55
Jun 24, 2018
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#29
Then you can’t write to have the tickets canceled.

I would suggest writing immediately to Expedia and asking for their help rebooking a hotel. $200 is not really enough for any hotel in Paris, let alone a Ritz.
Yes I will. Is there any department or a particular person i should mention for attention?
I am thinking about mailing to below address (headquarters).
http://www.expediagroup.com/contact-the-board/
 

jsn55

Verified Member
Dec 26, 2014
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#31
For what it's worth, Ira, we were walked to a Ritz Carlton in Naples Florida once and it was a very negative experience. We would have been far better off at a Best Western. I'd hate to see you jump through all these hoops to end up in a closet-sized room overlooking the dumpsters ... where housekeeping holds you in such low regard that they barely service the room. I'd just leave the air alone and cancel the Ritz, booking a different hotel. If you can manage to get Expedia to cancel and refund without losing your mind, then book another hotel directly. Using online booking services is never a good idea.
 
Jun 24, 2018
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#32
For what it's worth, Ira, we were walked to a Ritz Carlton in Naples Florida once and it was a very negative experience. We would have been far better off at a Best Western. I'd hate to see you jump through all these hoops to end up in a closet-sized room overlooking the dumpsters ... where housekeeping holds you in such low regard that they barely service the room. I'd just leave the air alone and cancel the Ritz, booking a different hotel. If you can manage to get Expedia to cancel and refund without losing your mind, then book another hotel directly. Using online booking services is never a good idea.
Hi thank you for your advice. You are right I have learnt my lesson.
 

weihlac

Verified Member
Jun 30, 2017
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#34
There are many hotels in Waikiki with a broad range of prices. You should take the cancellation from Expedia and book another hotel ASAP because the longer you wait, the fewer options you will have and the prices will go up. If you look at a site such as booking.com you can find a wide range of excellent hotels for less than $2000 for the July 13-18 time period. Investigate the options and then book directly with the hotel on their own web site.