I had a reservation at thehotelmajestic.com for standard room and "claw foot tub" was the main reason to choose this hotel as many Yelp reviews complimenting "claw foot tub"
I checked in 4PM on Oct 2nd and found there is not a regular bath tub but only walk in shower.
I replied back to hotel reservation confirmation email as that email stated "claw foot tub" but hotel manager Navin became strange.
He started excusing that I booked ADA room and he insisted when I checked in, front desk clerk must have informed me about this room's walk in shower.
Nothing is true.
I just booked standard room and even reservation confirmation email stated "claw foot tub" and front desk clerk did not say anything about walk in shower.
(I think they just replaced claw foot tub to walk in shower for an easy maintenance as I don't think ADA customer would prefer top floor hotel room)
And this hotel is really scary at that point.
When I sent an email, I expected email back but they started calling me at the hotel room phone right after I came back to hotel.
Problem is there was nobody at the front desk area so they probably checked people by surveillance camera at the back office.
They called me 5 times and I had to answer 1 call but they just acted as if they read a pre-written script.
You booked ADA room but we can change the room for you.
No Apology and not even a kind offering of wine or chocolate as a courtesy for the inconvenience they have mad.
Not even admitting their reservation confirmation email stating "claw foot tub"
I'm disappointed and dismayed and had to get out of hotel as it seemed they did not want to do anything but asking me to change the room.
_ Main reason I didn't change room was I was staying at hotel with my SF friend and he was at work so our bags were unpacked and I was not sure if he was comfortable to pack everything and move to new room and unpacked again when we were expecting to check out next day morning.
Then I started contacting American Express but hotel manager kept lying to Amex by saying I booked ADA room and refusing to change room when they offered.
I explained American Express that they were stalking me and calling me 5 times and even attached reservation confirmation email with "claw foot tub" but Amex kept siding hotel's favor.
I attached hotel manager Navin's unprofessional email to Amex as he said "Fraud Claim" which is not true but still nothing has been changed for last 3 months.
I just expected hotel manager can apologize their reservation confirmation process needs to be enhanced by adding disclaimer such as room can be different on check in time and based on the availability, our signature "claw foot tub" may not be available.
But there is no such thing at all.
This hotel is conveniently located between Japantown and Nob hill and marketing as boutique hotel and looks nice from outside street view but reality is once these xxxxx xxxxx people took the ownership, it became so much below the average for operation wise.
Carpet was so outdated especially super slow elevator and valet guy was staring at hotel customers coming in or going out unless they were asked for valet parking.
This is hospitality business but obviously, they do not understand what was their job. Smile, greeting and opening door for traveler with heavy bags!!!
Room cleaning woman was out of mind as well.
She knocked my door at 7AM and I was surprised as I had nobody knocked the door for room cleaning at 7AM.
Edited by a moderator to remove offensive reference.
And she asked me 3 times if I'm okay without changing things for her and looked very frustrated as I did not want to have her come in while I was busy to get ready for my business meeting.
Overall, this hotel needs to train staffs and correct reservation system and new hotel manager who can commit to customer service.
I checked in 4PM on Oct 2nd and found there is not a regular bath tub but only walk in shower.
I replied back to hotel reservation confirmation email as that email stated "claw foot tub" but hotel manager Navin became strange.
He started excusing that I booked ADA room and he insisted when I checked in, front desk clerk must have informed me about this room's walk in shower.
Nothing is true.
I just booked standard room and even reservation confirmation email stated "claw foot tub" and front desk clerk did not say anything about walk in shower.
(I think they just replaced claw foot tub to walk in shower for an easy maintenance as I don't think ADA customer would prefer top floor hotel room)
And this hotel is really scary at that point.
When I sent an email, I expected email back but they started calling me at the hotel room phone right after I came back to hotel.
Problem is there was nobody at the front desk area so they probably checked people by surveillance camera at the back office.
They called me 5 times and I had to answer 1 call but they just acted as if they read a pre-written script.
You booked ADA room but we can change the room for you.
No Apology and not even a kind offering of wine or chocolate as a courtesy for the inconvenience they have mad.
Not even admitting their reservation confirmation email stating "claw foot tub"
I'm disappointed and dismayed and had to get out of hotel as it seemed they did not want to do anything but asking me to change the room.
_ Main reason I didn't change room was I was staying at hotel with my SF friend and he was at work so our bags were unpacked and I was not sure if he was comfortable to pack everything and move to new room and unpacked again when we were expecting to check out next day morning.
Then I started contacting American Express but hotel manager kept lying to Amex by saying I booked ADA room and refusing to change room when they offered.
I explained American Express that they were stalking me and calling me 5 times and even attached reservation confirmation email with "claw foot tub" but Amex kept siding hotel's favor.
I attached hotel manager Navin's unprofessional email to Amex as he said "Fraud Claim" which is not true but still nothing has been changed for last 3 months.
I just expected hotel manager can apologize their reservation confirmation process needs to be enhanced by adding disclaimer such as room can be different on check in time and based on the availability, our signature "claw foot tub" may not be available.
But there is no such thing at all.
This hotel is conveniently located between Japantown and Nob hill and marketing as boutique hotel and looks nice from outside street view but reality is once these xxxxx xxxxx people took the ownership, it became so much below the average for operation wise.
Carpet was so outdated especially super slow elevator and valet guy was staring at hotel customers coming in or going out unless they were asked for valet parking.
This is hospitality business but obviously, they do not understand what was their job. Smile, greeting and opening door for traveler with heavy bags!!!
Room cleaning woman was out of mind as well.
She knocked my door at 7AM and I was surprised as I had nobody knocked the door for room cleaning at 7AM.
Edited by a moderator to remove offensive reference.
And she asked me 3 times if I'm okay without changing things for her and looked very frustrated as I did not want to have her come in while I was busy to get ready for my business meeting.
Overall, this hotel needs to train staffs and correct reservation system and new hotel manager who can commit to customer service.
Last edited by a moderator:
