Hotel charging us for incidentals with no notice or proof.

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JVillegirl541

Verified Member
Nov 21, 2014
3,240
3,136
113
#21
There is a 60 day rule regarding Disputed transactions. Your claim MUST be in writing (they can email the form to you) and you Must follow the exact dispute process in order for a valid Dispute. What they tell you on the photo be does not count nor does it protect your dispute rights.
Only a written claim will be processed according to Visa/Mastercard rules.

Just a heads up to not wait too long!

Please review
https://www.mastercard.us/content/dam/mccom/en-us/documents/rules/chargeback-guide.pdf

https://www.creditcards.com/credit-card-news/how-dispute-debit-card-transaction-purchase-1282.php
 
Likes: Neil Maley
Feb 3, 2017
38
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#22
I have not seen where an email was sent to the hotel requesting proof. Not having their refusal to provide proof, in writing in response to such an email, may prove an obstacle. You could send that email from anywhere in the world. Even though this has been ongoing and you have spoken on the phone with the manager, I would still send off an email requesting such proof and hope they do not ignore but do put in writing that they will not provide such proof to you.

Your bank may well have a cut off time to file disputes so you may want to check that if you are not going to be back home for a few months - You do not want to miss that deadline.

Good luck