I purchased an electric rinding mower online from Home Depot because it was not carried in any stores. Purchased 7/7/19, delivered 7/17/19 with very little documentation, nothing, as I remember, concerning the purchase or return period. Neither did my order have any reference to a return period. After the first trial use, the power transformer malfunctioned. Contacted Home Depot and "Online Customer Service" told me I bought it, it was mine, I had to contact the manufacturer for any problems. Funny, the $2165 went to Home Depot and they could provide no contact for the manufacturer. I called a store and got no help whatsoever. I finally found a contact online for the manufacturer and they contacted me via email. It was 7/29 when the manufacturer agreed to send me a new power transformer. It arrived the first part of August. I used the mower 3 times and found it would not meet my needs and tried to return it. Onine the order was declared beyond the return period of 30 days. I knew the computer had no way of knowing the delays involved so I went to the online chat function. The "chat rep" took the time to go to the "leadership team" (just a computer portal) and offered me a $500 refund on my purchase and told me how lucky I was to get 25% back. Perhaps I should have taken it and simply licked my wounds but it is astounding that a store would not stand behind a purchase after the 10 seconds it takes to collect your money.