On June 29, 2013, two and a half years ago, my husband and I sat through a time share presentation at Parc Soleil in Orlando. (I was in Orlando for a conference and stayed in a Hilton there. He joined me afterwards. We have used the points awarded us for that stay.) They were not gracious about our lack of interest in purchasing that day. They grudgingly issued us a voucher for the 15,000 Hilton Honors points that had been promised us. However, since then, I have not been able to get anyone at Hilton Honors or Hilton Grand Vacation Club to add them to my Hilton Honors account. Every so often, I will try again--ever the optimist. However, after trying again yesterday, being transferred three times, scanning and sending the voucher, they again refused to honor it. Can you help? I have included the voucher in the email I sent to you earlier.