Several months ago I reserved a full size car through Hertz to pick up in Rapid City and to drop off two weeks later in SLC. Hurricane Irma devastated Florida a few days ago and United canceled my flight out of Jacksonville. I could not reschedule until two days later. When it was clear that the hurricane was going to impact my travel I contacted the Rapid City Hertz office and they said to not worry since they would hold the reservation for 48 hours. When I was able to reschedule my flight out for 48 hours after the original date I called the Rapid City Hertz office again and told them when to expect me. This time they said I had to call Hertz Gold and gave me a number (I was still without internet, my landline was not working and I had only a little battery left on my cell phone). Hertz Gold took my information and said they had revised my arrival date and I was all set to pick up my rental car two days later. And my cost would be more than double my original contract amount. I asked the representative why I was being penalized for a delay due entirely to a hurricane closing my departure airport. She said "that original rate is no longer available." I indicated my displeasure with that response and she called for a supervisor who eventually said I would have to prove the cancellation of my original flight when I picked up the car. She was quite unpleasant and indicated that she clearly did not believe me when I said Hurricane Irma had come through Florida and caused flight cancellations..I am not sure I will ever rent from Hertz again after this kind of treatment. With Irma's devastation of Florida all over the news there is no excuse for Hertz to respond this way.