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Dec 8, 2017
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#1
1. QM Resorts refuses to respond to letters sent to them regarding return of timeshare contract to them. We do not have the deed.

2. I have been an owner for over 35 years, many of the amenities that we were receiving no longer exist, e.g., shuttle to activities within the area.

3. We are over 80 years of age now and can no longer climb stairs to the upper two-bedroom section of the unit.

4. Approximately 5 years ago we were pressured into upgrading our status at the timeshare to “platinum”, the highest standard. We exchanged two other timeshares at different places for the upgrade. We signed the contract “thinking” the upgrade to platinum had occurred. This meaning we could spend additional weeks a year at the resort. We later learned we had actually signed for a new loan with QM Resorts This was never explained to us. So we essentially “gave away” two other resorts and are paying more than we were before at “Thunderbird”, located 200 Nichols Boulevard, Sparks, Nevada 89431. Phone (775) 359-1141 or (800) 821-4912.

5. Of course maintenance fees have increased yearly. Now fees are $1,500.00 yearly. We were told we could pay $100.00 per month, but $10.00 extra would be added each month if we did this, rather than allow them to deduct $100.00 each month from our savings account. Of course if paying monthly, you cannot use the timeshare until the $1500.00 is paid.

6. We last visited in September of 2017. Someone in the reservation office lost track of our arrival and departure dates. The night before we were scheduled to leave, as we were preparing for bed, resort security knocked once and burst into our room, demanding to know why we were there. Security was said they were told the unit was empty, then left. Several minutes later, we received a phone call from the front desk advising us “they were not going to kick us out” that night. We were scheduled to depart the following day. We were very upset the remainder of that night and several days after and are not planning to stay there again.

7. We would like some compensation for the timeshare upgrade request that QM Resorts take back the deed. We WILL NOT be an owner there anymore.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,670
12,686
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New York
www.promalvacations.com
#2
I fear you will need to use a lawyer for this. This is typical timeshare behavior. You probably should have had an attorney look at what you were signing before you signed it.

Do you have the original contract you signed spelling out terms of the original purchase? I would imagine there is info in there about whether they can change future terms especially if the properties change hands.

If you read our forums, we’ve not been successful with time share complaints. And folks can’t get rid of them either.

A lawyer is your best option because they might be able to find a legal loophole in your contract.
 

jsn55

Verified Member
Dec 26, 2014
6,626
6,629
113
San Francisco
#4
What a shame and disappointment that something you enjoyed so long has now turned sour. This is definitely a legal issue ... the rules against "elderly financial abuse" are becoming stronger every year.

If you don't have a family attorney, I advise you to contact your local senior center or city elder assistance office. They should be able to assist with an inexpensive or pro bono attorney who can extricate you from this mess.

Time shares ... such a great theory which has been so badly bungled by the greedy ones.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,670
12,686
113
New York
www.promalvacations.com
#5
What a shame and disappointment that something you enjoyed so long has now turned sour. This is definitely a legal issue ... the rules against "elderly financial abuse" are becoming stronger every year.

If you don't have a family attorney, I advise you to contact your local senior center or city elder assistance office. They should be able to assist with an inexpensive or pro bono attorney who can extricate you from this mess.

Time shares ... such a great theory which has been so badly bungled by the greedy ones.
I have to disagree we th this being elder abuse. This is simply timeshare speak- they speak in language NO ONE can understand- it doesn’t matter how old you are. If you aren’t 100% sure of the forked tongue speak- don’t sign anything, send it to an attorney. It doesn’t matter if you are 17 or 70.
 

jsn55

Verified Member
Dec 26, 2014
6,626
6,629
113
San Francisco
#6
I have to disagree we th this being elder abuse. This is simply timeshare speak- they speak in language NO ONE can understand- it doesn’t matter how old you are. If you aren’t 100% sure of the forked tongue speak- don’t sign anything, send it to an attorney. It doesn’t matter if you are 17 or 70.
Great advice, Neil, and of course I agree with you. But it's a little late for our OP.
 
Likes: Neil Maley
Dec 7, 2017
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#7
I strongly urge the OP to contact one of the Time Share exit law firms out there - and make darn well sure they know what they promise them at what cost before they send any money.

There are many many alternatives out there to owning a timeshare forever. Obviously you made a bad business decision 35 years ago - but thats not an excuse today.

I do feel badly for people who buy timeshares - they're like a felony conviction - it never goes away. Plus it haunts your heirs and your estate. This is going to be a major problem the next few years as boomers owning time shares start to die - and no one is going to want the timeshare - but - the timeshare is going to want you. They'll get a judgment against you for the present value of the future fees - eating up quite a bit of your estate.

I too recommend finding a specialist in this legal area. There are a couple of nationwide firms - and yes- it will cost you more money - prob 4-5 years fees to get out of it. But in the long run its money well spent.
 
Last edited by a moderator:
Sep 19, 2015
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#8
I will defer to those that have experience with timeshares to say if this is just sleazy time share practices.

What concerns me in getting someone in their mid 70s to upgrade -- actuarial statistics are not on their side to enjoy any of the enhanced benefits.