I made a reservation through Expedia for a business class ticket on United. Today is the travel and and my mom has left her passport at home (we are in ORD). United won’t help - saying that they refuse to take control of the ticket. Expedia claims that they won’t make the change because NYc-EDI is full, even though she’s already on that flight - first portion needs to be changed. Every time I call, new answer. Some say not possible, some say $7,000, no direct answers.