My over 55 community bought a Hayward pool heater 4 seasons ago at a cost of about $4300. It stopped working this past August and an authorized Hayward service provider estimates it needs about $2000 worth of repairs. I wrote to customer service (Hayward) and they offered me a "concession" price of $2500. The price of my exact model on Amazon is $2595. Some concession from Hayward! I call upon Hayward Pools CEO Kevin Holleran to stand behind his product (3 year warranty) and repair it at no charge or offer a reasonable concession price. Otherwise we are done with Hayward products.