A round trip ticket was booked by my wife in August for a flight from Hilo to Seattle via Honolulu. She received an email confirmation code, Flight Information, confirmation of extra comfort seat assignments, and charges billing statement to our credit card. A week before the trip, she doubled checked the flight and discovered that she did not have a booking, despite the previously mentioned email. There was no notification or indication that something happened with the credit card payment sent. We carry a zero credit card balance, so there was no expected problem with payment. The response when contacting the Hawaiian Airlines customer service department...in Manila!.. was a nightmare, and totally inappropriate for the screw up which was definitely on them. It was particularly annoying since we have been flying Hawaiian Airlines for many decades as Hawaii residents...and my wife is a Gold Member. I would like to skip dealing with the Philippines and talk directly with a local agent with some authority. Any ideas?