On Feb 17th, I had a horrible experience trying to check a bag for my flight that morning. Because I was traveling with my service dog, I had contacted AA Special Services prior to my flight to get my seat reserved and to verify if I needed to carry on or check-in the bag that would contain my service dogs food, dishes, and other necessaries for the week long trip. I was informed by the special services department that I could either either check the bag, or carry it on, at no cost, as my service animals needs are considered a medical device. I chose to check the bag, as trying to struggle through the airport with 2 carry ons, a personal item, and a service dog would be a struggle that would aggravate my disability. When I tried to check my SD's bag at the ticket counter at DFW, I***** (she refused to give me her last name and hid her name tag from my view) insisted there would be a charge for my bag. I explained to her what I was informed of by the special services dept, and I packed my bags accordingly. She said she was unaware of this policy, When I told her she could contact special services for verification, she instead tried to find the policy on her computer and by calling a coworker. Again, I asked her to call the special services department for verification. She kept interrupting me while I tried to speak, and refused to cooperate. I asked to speak to a supervisor, and D**** came to the counter with a poor attitude, also, informing me that he had worked for AA for over 30 years, and he had NEVER heard of allowing a bag for a service animal's needs. I found this shocking, as how does a service dog not require food or other needs for care when traveling? Every other airline I have flown allows a bag for my SD at no cost, though each has their own policy of whether it being carry on or checked. Delta is the only airline that specifies it on their website, so I always call for verification prior to flying. Meanwhile, I***** continued to argue with me, even though I was now supposed to be dealing with D****. I informed her that her rudeness and attitude was unnecessary, and that is why I asked for a supervisor in the first place. At this point, they both immediately started to snap at me, which set my husband off. He'd had enough of the rudeness and put them both in their place for the way they were speaking to me. He admittedly cussed them out for their behavior. If you knew my husband, it takes a lot to get his shackles up. He is retired military and tries to keep his emotions in check. I***** then proceeded to call the police on my husband, even though he made no threats of any kinds. I might add, my husband was not traveling with me, but was there to help with my bags and get checked in for my flight. I asked my husband to step outside until I had get the issue resolved, which he did. Then, I again asked D**** to contact special services, and with great reluctance and argument, he finally made a call. It was 5:50am, and the department didn't open until 6am, but he was able to verify that there would be no charge for the bag as long as it had nothing inside that belonged to ME. I informed him that I had thrown a pair of flip flops in the bag last minute, but I would remove them to comply. I had also thrown in some spare incontinence pads, as incontinence is a serious symptom I suffer because of my disability. D**** informed me I would need to remove those from the bag, also. I did not see how this was an issue, as they were a medical necessity, but David made a huge issue of it being in the dog's bag. By this time, 3 police officers had arrived to witness what all was taking place. I informed them that my husband was waiting outside, and I wanted them to remain there to witness the treatment I was getting and what was really happening. 2 of the officers remained, while 1 went out to speak with my husband. I then asked D**** for a bag of some sort to put the pads in, as I had to remove them all and have them out in a public display for everyone in the airport to see. They said they had nothing and to put them in my personal bags, which was already overstuffed with several more of the pads. I was appalled and embarrassed at this point, so I held up a pad for everyone in the AA ticket line to see, so they ALL could witness what was happening and how I was being treated. D**** then conceded that I could leave the pads in the bag THIS TIME. I then asked to speak with the airline CRO. It took about 3 times of insisting before they finally brought out J*** Smith for me to speak with. I asked J**** to step aside to speak, as we did not need to be interrupted by the employees I was filing a complaint about. I explained to him what happened, and how it happened, and he apologized profusely. Unfortunately, the damage was done. He told me that he would be sure a report was filed, which according to the ACAA, I am supposed to get a copy of. I just returned from my trip on the 24th, and attempted to contact AA about the incident. I was given a phone number by a phone agent, but it was for the HR department! A phone supervisor told me that AA does not take customer service calls, and to contact them via social media. After 2 weeks of phone tag, I was able to speak with someone in customer relations. While she sounded sympathetic on the phone, I was informed that there were no violations by the airline, as I was a le to take my flight, but sent me a $50 voucher as a courtesy. I highly disagree with this solution, and expressed that via email. Their response was the same. My next step was to email Sean Bentel at the executive level. I received contact from a different rep in customer relations. His response was the same as the previous response from the airline. I strongly disagree with the resolution. Yes, while I did make my flight, like all the other passengers, but they did not experience the humiliation and harassment I did to get on that flight. I asked for an apology to my husband and myself, and a refund of my $109 airfare. Also, though they claimed to email it to me (not even in junk mail), I have not yet received a copy of the CRO report. That IS a violation of the ACAA. It seems AA can get away with this treatment in the airport, and I am not sure if it's even worth pursuing at this point.