3October2019 I traveled across country and shipped nine pieces of luggage, all via greyhound. I was not allowed to upgrade the insurance on my items, so each was shipped individually at an allotted maximum insurance value of three hundred dollars, though some items were valued at more. Shipment was to take seven days. At seven days only four items had arrived, I was informed that shipments of five or more items required an additional ten days; this information was omitted when I paid for shipment. At twenty-two days, with four items missing without a trace and two damaged/delayed items, I was accosted by a greyhound employee. Several of his co-workers swarmed around him to keep him from assaulting me. Coincidingly, I was traveling on an unrelated trip on the date in question (25Oct2020) and happened to locate three of my shipped items; tags had been stripped and the luggage was damaged and open with missing pieces including shoes and clothing. Though many calls and attempts were made to rectify the situation, as of 13April2020, Greyhound has yet to fully reimburse my refunds/claims. Furthermore, no one has addressed the matter of the hostile employee who swore at me and threatened my person.