We booked a trip with Grand Circle Travel December 17, 2017. On January 24th, I called up to cancel because of illness. The customer service representative told me that my insurance covered cancellation for any reason. She said to write it that way on the form that they were going to provide. She did not say that we needed a doctor statement prior to canceling. She also did not state that cancelling for any reason would result in being issued a time-constrained voucher instead of a cash refund. After being issued a voucher, we called to let them know that I can no longer travel as a result of my illness for which I was hospitalized for a month and that I would like my money back. They requested all of my medical records which we promptly submitted to Trip Mate. Now, as a result of the advice by the GCT representative, they refuse to issue a $600 refund instead of the voucher, claiming that I had needed to submit the medical records before cancelling. My experience with GCT shows nothing but deceit and trickery on their part and is designed to force us to travel with GCT or lose our money. They simply have no humanity.