In April 2016 we booked a 31 day Australia & New Zealand cruise from Sydney to Singapore directly with NCL. Reservation #(removed) on the Norwegian Star. We learned a week before flying to Sydney the Star was having propulsion problems and was only able to sail at half speed. Instead of fixing the problem, we sailed from Sydney to Melbourne receiving daily updates of how the itinerary would be affected. Upon sailing from Melbourne for Auckland, we awoke the next morning to learn the ship was adrift in the Tasman Sea because the propulsion system had failed on the other side!.. While being towed back to Melbourne for repairs, we received a letter signed by Ships Master Mattias Andersson and Andy Stuart, President & CEO, NCL stating all guests would be provided a full refund as well as a 50% future cruise credit. When we received only a partial credit (less taxes & port fees), we wrote NCL only to be advised that our cruise was a two legged trip and no further reimbursement would be coming. This cruise was advertised on NCL's website as a 31 day cruise and our confirmation showed the same.
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