Frustrated and Robbed

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Sep 18, 2019
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#1
My booking is xxxxxxx .My trip was booked in November 2018 and we are now in September 2019 . The price has changed from 999.00 to 549.00 for the sail away. My ship leaves November 9-24 2019. I reached out for assistance in this matter and wasn't given a realistic insensitive for this drastic price change. My options were to be moved from the 8fl to the 4floor with an obstructed view window or get $115 .00.per quest. We all know that the lower you go in the ship the motion sickness is more present. The price change is almost 450.00. I made several calls to the (at least 8) help desk hoping to be offered something that made sense for taking our money and allow others to do the same trip for less. I was looking for upgrade or internet services ( no money) it was clear that a note was place on my booking stating not to give her any thing or make any changes . At first they look and tries to make changes but they are unable to it sounds like they can do something but looks at my booking and see the note and they can't help me. I am a platinum guest and treated with total disrespect.I felt taking advantage of . I traveled with you for years. I will not purchased another cruise in advance due to this experience. Horrible ...


Feeling disrespect and robbed
 
Last edited by a moderator:
Jan 6, 2015
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#2
As I read your post, VDay, three things come to mind.

First, the lower desk stateroom occupants will actually experience less motion sickness. The same is true for the rooms in the center of the ship.

Second, the price changes you are seeing will occur on most if not all cruises and cruise lines. As the embarkation date draws closer, they will drop the fares in an attempt to sail with the maximum number of passengers. The benefit you received by booking early is the room selection.

Finally, if I understand you correctly, they have offered $115 per guest to stay where you are. If so, I think that is a very fair offer . . .
 
Dec 19, 2014
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#3
I get your frustration, but at the same time, the price could have gone up, or the ship could have been sold out. Would you feel disrespected if the cruise line came back and said, the price is now $1499, and we expect an extra $115 per guest?

It is not unusual for cruise prices to be lowered to fill remaining unsold rooms. Same with hotels, resorts, car rentals, and even airline tickets. Obviously, you are platinum, so you are not new to cruising. You booked at $999 because it was a price point you were comfortable with. A general rule of thumb is once you book your non-refundable rates, stop checking prices. It will drive you mad.

Take the $115 and enjoy your cruise. In the future, if you are that price sensitive, then structure your cruise vacations around looking for last minute fire sales.
 

Neil Maley

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#4
This is what all cruise lines do. They lower prices to fill empty cabins. But the cabins left are the least desirable. They may be over nightclubs, the theater or casino or under a restaurant or pool.

I can assure you there were no notes out on your reservation not to upgrade you BUT if you allowed upgrades you might be surprised see at the last minute with a free upgrade. If there are available cabins closer to the sail date the lines often upgrade their best customers at the last minute. Call and make sure that your reservation is not marked for no upgrades.

VoR is exactly right- the lower in the ship you are the less motion you feel.

It sounds like you have an interior if they are willing to move you to and obstructed oceanview. Some of those cabins are barely obstructed so look at the deck plans for the available cabins and see exactly what the obstruction is- it’s usually a life boat.

Otherwise, take the $115 pp. That’s $330 off the room price you paid - that’s a pretty good compromise since they usually don’t do anything in this situation and I would chalk that up to your platinum status.
 
Feb 12, 2019
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#5
I agree with everyone above me. The lower you are on the ship, the less motion you feel. Same with being midship vs aft or forward.

If you go on cruise critic, this is a topic that often comes up, and as said above a lot of cruise lines give you nothing. Royal offers no OBC and while upgrading if the price drops is possible - they usually label price drops "new bookings only" that prevent booked passengers from upgrading. Carnival has one fare that gives price drops in OBC, but you have to book the specific fare and it's a non-refundable fare.

NCL is one of the best in this aspect as they routinely offer a one-time-only OBC of about 25% of the drop or an upgrade if the prices of the cabins above you have dropped -- though this is not written policy and therefore not guaranteed. I myself have gladly accepted the OBC offer when the price dropped further than what I thought the floor would be for my cabin type (still got a deal though!). And on another sailing I opted to upgrade my cabin.

Also, sailaway rate is NCL's bargain basement categories - you get no perks or other offers from them and have zero control over where you cabin is. As a result, these rates tend to be the ones that lower the most when the sail date gets close as it gives NCL the most flexibility to fill cabins. So it's often a good idea to book the category last minute, but the price dropping is not a guarantee and if you want that specific sailing waiting could see your prices increase. I have seen that happen on sailings - I was watching one I was booked on in hopes of upgrading for free as prices were dropping, but when I logged on the next day prices had doubled and stayed there or increased until the sail date. No upgrade for me and anyone waiting for further price drops would have either had to pay the higher rates or not cruise.
 
Mar 23, 2015
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#6
Dynamic pricing is a thing. It happens with airfares constantly. Would you expect an airline to adjust your airfare if the airfare changed? Would you expect the people who paid less than you did to pay more so that they are equivalent to your rate? If you were happy with the rate you paid AT THAT TIME, than you need to live with it. Be happy with the $115 offered. You shouldn't continue to look at the rates as they change; it will just irritate you. It's like buying that beautiful dress at Bloomingdale's for $450 and going back 2 months later and it's on the sale rack for $99. Infuriating, but there it is.
 
May 30, 2019
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#7
I agree with everyone above -- you haven't been robbed. Just like with airfares & hotel prices, they can increase or decrease after booking.

To add to it ... NCL specifically has promotions that change every month. You may have signed up under a specific promotion or combination of promotions ("Open" Bar; Specialty Dining; Shore Excursions; WiFi credit; flight included; onboard credit). If you make a change, the original promotions may not apply -- or you might get a better one with a different cabin type.

Before you take action, ask:
  1. Under which promotion or promotions did you get when you booked?
  2. If you accept the $115 credit, will the promotion(s) still apply? If not, what promotion(s) apply?
  3. If you accept the cabin change, will the promotion(s) still apply? If not, what promotion(s) apply?
Random thought: As a Platinum member, you should have access to the Concierge line. Have you tried calling the concierge for support?
 

jsn55

Verified Member
Dec 26, 2014
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#9
I agree with everyone above me. The lower you are on the ship, the less motion you feel. Same with being midship vs aft or forward.

If you go on cruise critic, this is a topic that often comes up, and as said above a lot of cruise lines give you nothing. Royal offers no OBC and while upgrading if the price drops is possible - they usually label price drops "new bookings only" that prevent booked passengers from upgrading. Carnival has one fare that gives price drops in OBC, but you have to book the specific fare and it's a non-refundable fare.

NCL is one of the best in this aspect as they routinely offer a one-time-only OBC of about 25% of the drop or an upgrade if the prices of the cabins above you have dropped -- though this is not written policy and therefore not guaranteed. I myself have gladly accepted the OBC offer when the price dropped further than what I thought the floor would be for my cabin type (still got a deal though!). And on another sailing I opted to upgrade my cabin.

Also, sailaway rate is NCL's bargain basement categories - you get no perks or other offers from them and have zero control over where you cabin is. As a result, these rates tend to be the ones that lower the most when the sail date gets close as it gives NCL the most flexibility to fill cabins. So it's often a good idea to book the category last minute, but the price dropping is not a guarantee and if you want that specific sailing waiting could see your prices increase. I have seen that happen on sailings - I was watching one I was booked on in hopes of upgrading for free as prices were dropping, but when I logged on the next day prices had doubled and stayed there or increased until the sail date. No upgrade for me and anyone waiting for further price drops would have either had to pay the higher rates or not cruise.
Lisa, thank you for explaining what our OP booked; I had no idea how it all works. VDay, I know exactly how you feel and it's got to be very frustrating. It's also "business as usual" as my colleagues have explained. I think I would make a phone call 7 days before embarkation to see if they want to do something nice for you ... but expect nothing based on what you booked originally, a no-frills fare. Frequent travellers laugh about "never looking back" but it's absolutely the best advice. Once you've purchased a cruise, or an airline tix for instance, just stop being concerned about the prices offered to others. There's nothing you can do about it ... except ruin your cruise because you're so disappointed. THAT would be a real shame. You're going on a nice cruise and you can control how much you enjoy it. Bon Voyage!
 
Jun 24, 2019
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#10
We have found with Princess that upon the fare dropping an adjustment was made on the two occasions it happened. In one instance, we had to change our cabin from a balcony to a mini-suite, and pay $100 extra per person over wghat we had already paid, to get the new lower minisuite rate. That also included the liquor package and a free specialty meal. A wiold bargain Princess had no obligation to provide. So checking prices and asking does not hurt.

On the other hand, on a cruise line I'll only identify by initials, RCCL, a lowering of prices and adding benefits after those of us who took advantage of a "book now for the best prices and selection" offering (yes, that was in the written solicitation and advertising) did us no good. On that cruise, RCCL, despairing of ever selling cabins, offered the free liquor package to anyone who booked a balcony or better during a stated time period after our reservations went final. Thereafter, RCCL gave the free liquor package to anyone who booked a cabin, even if they did not meet the terms of the offering, and even if they did not expect to get the free liquor package. (We had a great and unique cabin, an aft mini-suite, so we were mollified by the idea that we could not have obtained that cabin but for booking early.) We even met a single fellow who booked a last-minute inside cabin for $470, with the free liquor package, and no single supplement, for the 15 days from New Orleans to Rome. And even with doing everything RCCL could to give away cabins, we sailed only 2/3 full. About half of the guests paid before the offer was made, and about half booked after the offer was made. (Keep in mind the stated terms were balcony or better during a specified window of time. From anecdotal stories, everyone who booked late got the new rates and benefits. And they all wanted to brag about it.)

I understand that I've got no obligation to pay more if the price rises. And I understand I've agreed to a price that I think is fair.

So I think one may wish to monitor prices and offers, and if the price goes down or other benefits are offered, it does not hurt to ask.

In our OP's instance, NCL offered a credit, despite have no apparent legal obligation to do so. So asking worked. You just have accept that sometimes it won't, and accept that decision with grace.
 
Jun 27, 2017
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#12
"I will not purchase another cruise in advance due to this experience. Horrible ..." If you communicated this to the cruise line, there is little incentive to do anything for you.

What everyone else said here about booking a year ahead is truthful from our experience. Sometimes we've paid more booking way in advance of sail day and lived with the price we paid when the price went lower. That's because we wanted to keep the CABIN & the PERKS we received at the time of booking. Sometimes our TA has been able to get us a better deal (usually prior to final payment). Sometimes we've been offered to make a big for an upgraded cabin, but the cruise line may not tell you WHAT cabin until you board. Could be a cabin under the Buffet/Pool Deck.

Go on your cruise, enjoy life and consider booking onboard, because sometimes the cruise line will throw in some extra cabin credit for the cruise you are currently on.
 
Likes: jsn55
Feb 12, 2019
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#13
Go on your cruise, enjoy life and consider booking onboard, because sometimes the cruise line will throw in some extra cabin credit for the cruise you are currently on.
Just in case the OP sees this and is not aware, NCL does not offer OBC for booking on board. They sell cruise next certificates at a discount - they are a great deal I've saved over $1000 to date - which can be used anytime in the next 4 years. Booking on board gives you an in-category upgrade - ie pay for a lower category balcony but get a higher category balcony. That can be a good deal, but as I only book studios in advance with NCL and there's only one cabin type in that category I've never bothered as I wouldn't benefit.
 
Likes: Skippy
Jun 27, 2017
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#14
Just in case the OP sees this and is not aware, NCL does not offer OBC for booking on board. They sell cruise next certificates at a discount - they are a great deal I've saved over $1000 to date - which can be used anytime in the next 4 years. Booking on board gives you an in-category upgrade - ie pay for a lower category balcony but get a higher category balcony. That can be a good deal, but as I only book studios in advance with NCL and there's only one cabin type in that category I've never bothered as I wouldn't benefit.
Yep, that's correct. Our friends cruise NCL often and have received great discount certificates. We cruise them one time earlier this year on Bliss. It was a wonderful cruise and ship.
 
Likes: justlisa
Aug 29, 2018
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#15
"I will not purchase another cruise in advance due to this experience. Horrible ..." If you communicated this to the cruise line, there is little incentive to do anything for you.
I am not so sure about that. The poster is not saying they won't use the cruise line, just they won't book in advance.

It is a bit of roulette; if you are flexible about the specifics (where you go, what cabin, etc) it sounds like waiting until near when the cruise departs is the best to get bargain.... or miss entirely.
 

Neil Maley

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Dec 27, 2014
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#16
I am not so sure about that. The poster is not saying they won't use the cruise line, just they won't book in advance.

It is a bit of roulette; if you are flexible about the specifics (where you go, what cabin, etc) it sounds like waiting until near when the cruise departs is the best to get bargain.... or miss entirely.
Most times the price goes up. We always check pricing before making final of our clients and 9 times out of 10 the price is higher by final payment.

We booked a Nov. 2020 cruise last year as soon as pricing came out and that cruise is nearly sold out and over $1,000 more then we paid .

That’s the trade off by waiting - we have people that want to join us and there are only a couple of inside cabins left. And this is over a year in advance.
 
Dec 10, 2018
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#18
Most times the price goes up. We always check pricing before making final of our clients and 9 times out of 10 the price is higher by final payment.

We booked a Nov. 2020 cruise last year as soon as pricing came out and that cruise is nearly sold out and over $1,000 more then we paid .

That’s the trade off by waiting - we have people that want to join us and there are only a couple of inside cabins left. And this is over a year in advance.
I'm gonna bet you also invested in good trip insurance - especially needed for a trip booked this far in advance!
 
Feb 12, 2019
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#19
I usually find that these last minute details rarely save any money, because the higher cost of the airfare negates the lower cost of the cruise.
Which is why it's often people that live near the ports that cruise a lot and look for the last-minute discounts! I would not have gone on near as many cruises as I have if I had to pay $400+ for airfare each time. I'm booked on a cruise where I have to fly to Puerto Rico and I'm cringing at how flights increase the cost - probably around 40% of the base fare.
 
Likes: FrankL183
May 28, 2019
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#20
I live within 30 minutes of a cruise port. There are frequently good last minute (1-3 week) discounts to fill the ship and I have taken advantage of these. However as others have noted, they are generally for inside cabins in "nonprime" locations/decks. Great for a quick getaway but for a true relaxing planned vacation I book in advance paying more to select a nicely located cabin. And I always get travel medical and medical evac insurance.