On July 5, 2019 I called Frontier regarding a problem with my internet bill. The rep that I spoke to made me an offer to go from 75 mgbs to 500 mgbs for a lower price than my current bill. Decreasing my bill from $68 to $39.99. I just received notice that my bill is now $90.89...which is $30 more than what I’m paying. I called Frontier and they indicated they need to pull the phone records of my call, which will take 90 days and I will need to pay the new amount until they get that info and I will need to call again to find out what happened. In the mean time I asked to have my speed lowered at a lower price and they indicated their system is down and again I need to call back to see if that is resolved.