We had plans to travel over Spring break of 2020. Obviously it didn't happen. I had requested a refund/credit from Frontier Airlines. They said the best they could do was a 6 month credit to expire June 2020. I filed a feedback form (as advised by them) asking for an extension to 2021 because my husband and I are both frontline workers who were not allowed to travel or take time off (ED nurse and fireman/paramedic). No official response was received, but I did get an email talking about extending miles credit. After researching online and talking with other people who had travel plans spoiled, I filed a dispute with the credit card company in June. In August, the dispute was reversed and Frontier got their money. When I attempted to use the credit for travel this March, it wasn't there. The first time I called they stated their system shows that the dispute is still active so they will not issue a credit, but if I provided them proof it was resolved they would credit me. I provided them with a copy of my credit card statement that shows the dispute was resolved in August. I have spent hours on the phone with them and now they claim that if a person files a dispute then they can't get the credit. I asked them to show me where it says that and when it was sent to me. They have been unable to provide proof that I was ever aware (which I was not). Apparently, the "back office" will be reviewing and I should hear something within 48 hours. I am extremely frustrated as we are talking about $1,008. I am seeking advice on how to proceed if they continue to deny my request. Any help that you can provide would be most appreciated.