AA will not give you cash back, to make up for an unoffered voucher. I am also not sure of the difference in regular hotel cost vs discount voucher. Would the savings be $20? If the other air experts, here on the forum, determine that you were entitled to a hotel discount voucher, based upon the additional facts you provide, then I guess you can start letter writing up the chain ( staff will tell you how ). If you do that then request a future credit, not cash. I personally think this is a dead end situation. Good luck with this!Why not?
missed flt because we landed after our flt left.Let me ask for some details:
- When did this occur?
- Did AA cancel the flight due to weather (or did you miss it due to weather getting to the terminal ... sorry if this is a dumb question)
- Did you then leave the terminal and stay at a hotel? Were AA reps seeing passengers and offering hotel or meal vouchers?
We have some very savvy air agents on this Forum and they'll be happy to discuss this issue as long as they have the info. Thanks for writing.
missed flt because we landed after our flt left.
We only found out about the discount offered for a hotel room after we got home from our trip. We had no idea that there was such a program from AA. We were never offered the discount or voucher. We ask for a cash refund only for the amount AA offers for the hotel room. Not the total $300 we paid. We were tuned down,Ike, have you determined the cost difference between the 'discounted AA hotel rate' and the walk-up rate? If this was a weather delay, were there any rooms available at the hotels AA gives discount vouchers for?
AA will not offer you cash, but it's possible to get a voucher for a future flight. If you determine that the amount of difference is worth going after, write a concise, polite email to Customer Service. Give them a week to respond. You can then use our Company Contacts to email each executive, one at a time, waiting a week between each.
Respectfully, you are not being clear.Flt booked thru travel agent, started Jun 17 2015 MIA Flt#61 to DFW massed the to NRT Flt #61. Rerouted thru LAX next day. Booked hotel room thru my agent. Also our bags were supposed to follow us to LAX. They never showed at LAX. The bags were next supposed to land at NRT from DFW after we landed from LAX. We waited no bags showed up. Bags did not arrive un till about 7:30 PM after we were at a gala party in our 4 day travel clothes. Our return flt on Jul 2 2015 was also a desaster.
It appears there was 2.5 hours between connections, but that wont help when a tropical storm hits a city. On June 17, 2015 there was a huge weather issue in Dallas. http://thescoopblog.dallasnews.com/...-bands-of-heavy-rain-drench-north-texas.html/It sounds like your agent didn't book a flight with enough of a connection. What time was first flight due to get in and whattime was the connecting flight supposed to leave?
You should leave at least 90 minutes in between connections. I have not heard of a discounted hotel program from AA.
It appears there was 2.5 hours between connections, but that wont help when a tropical storm hits a city. On June 17, 2015 there was a huge weather issue in Dallas. http://thescoopblog.dallasnews.com/...-bands-of-heavy-rain-drench-north-texas.html/
".......Also, according to FlightAware.com, expect delays if you’re flying into and out of Dallas/Fort Worth International Airport. According to the website, expect “departure delays of 31 minutes to 45 minutes (and increasing) due to thunderstorms.” Also, per the FAA, all inbound flights are being held at their originating airport until 9 a.m. because of increasing winds,” which is to be expected with the remnants of Bill now just about 50 miles to our south."
So is Isaac due anything from AA when a Tropical Storm causes a missed connection?
This is the total flight Schedule:Respectfully, you are not being clear.
Type the Date of first flight : June 17, 2015
Type the Starting city: Miami
Type the airline, and first flight number: AA #61
Type the city you landed in where you missed a flight: DFW
Type the Date of missed flight : June 17, 2015
Type the airline, and missed flight number: AA #61
Type the airline, and new replacement flight number:
Method of booking : ( Now I know this was a Travel Agent. Why is this agent not assisting you? Can you tell us more about the Travel Agent? )
Bags were delayed for how long?
Advise if what I filled in was accurate.
Are you aware that a Tropical Storm watch was in effect during your travel arrival time in DFW?
Our International air experts will need to step in to advise you further once your facts are clarified.
We are waiting for delivery of a new bag from AA to replace a damaged one.Isaac: I still dont think you will get anything more. As prior posts have said, you can always appeal up the line. With a Weather delay, AA can distribute hotel discount coupons. These are coupons to save money on a very basic overnight stay, ( for example: a Red Roof Inn that is $119 per night, can be gotten with coupon for $89...note this is just an example, not accurate ). There is not " an amount AA provides in their missed flight program". You are searching for a number that does not exist. They do not assign rooms at the Westin, and they dont give free rooms with weather issues....just discounted coupons applicable to their partner hotels.
You could not land due to a Tropical Storm. The plane had to be diverted.
I think you were better off at the Westin. Good decision. You needed some sleep to get to your meeting and Gala.
So it seems as though you have been reimbursed with vouchers for "something"....? the luggage? Bodega will know better if this was correct and fair. What were the compensation vouchers spefically for?
We are waiting for delivery of a new bag from AA to replace a damaged one.
Really my basic question really is Why wasn't the voucher for a hotel room OFFERED by the agent who booked us to LAX for the next day flt to Tokyo?