I had flights booked for my wedding on Nov 3rd 2017. Due to the hurricane, our resort will not be running in time and we have canceled our destination wedding. AA would not refund my flight, but refunded my fiancés flight. I called MANY times and had a different story from their customer service every time. Then, due to my complaints, when I called back the last time, my account was flagged and no one wanted to help me. I was told my voucher had to be used by original booking date, so it will need to be used by Jan 14 2018. Unfortunately, with all the money out for the wedding that is not happening, I cannot afford to go any where else which means my voucher will be going to waste as I will not be able to travel by January to use it. I have also emailed AA over the last 30 days and have yet to receive a response.