I booked a flight through Flight Network for a trip planned in late March 2020. Then Covid19 reared it's ugly head and the airline canceled my flight. Because I booked through a 3rd party, I could not request a refund directly from the airline. Flight Network informed me that my only options were to accept a future travel voucher or rebook the flight for a later date. I chose the voucher, which was only good through March of 2021. After discovering that I was indeed entitled to a refund, I contacted Flight Network to begin the refund process. That was in August 2020. As of today, I have not received an update on my refund request. When I am able to actually get through to a representative, it's only after being on hold for a minimum of an hour and a half, and no one will give me a straight answer. Today I was told I'd have to call back tomorrow. And wait. On hold. Again. Oh, and they also did not honor the travel insurance I purchased when I booked the flight. So there's that.