My flight purchased through Flight Network was canceled by the airline due to an error in their booking system. I have not received my refund and when I try to contact Flight Network they put me on hold for several hours and transfer me to "other departments" and they all ask for the same information and put me back on hold to look into the matter. After doing this several times they put me on hold again and then hang up. I am not able to get anywhere with them or my credit card company. I tried disputing the charge with the card company because I can not get anything from Flight Network. The dispute was closed as a valid charge with the excuse (from Flight Network) that the charge was too long ago. It was just last month. I do not know what to do and am basically out $1,473.61 for services not rendered. Has anyone been successful in getting them to initiate the refund process? I already know to avoid OTA's so any advice other than "Avoid OTA's" is greatly appreciated.