I was scheduled January 24, 2019 on American Airline flight #2280 MIA to SFO non-stop at 9:50PM. The boarding took place on time and all the passengers were seated and the door closed; AA continued to delay the flight….after an hour everyone was asked to disembark from the aircraft…I was told they were waiting for a pilot since the present pilot was over his allotted hours…schedule departure was slated as 2:30AM…at 2:00AM an announcement was made that the flight was cancelled. I was scheduled to fly first class purchased with advantage mileage. I wrote the following to AA through their customer service portal and explained the situation…I could not relate the entire situation because the AA portal only allowed so many characters…
“Boarding went smoothly…departure was scheduled for 9:50 PM. At 9:56PM delayed until 10:05PM, then 10:20PM, 11:05Pm was then told to deplane, at the gate told waiting for a new crew departure 2:30AM…this was 12:15AM, at 1:57AM the flight was cancelled….it was chaos, not enough personnel to handle the situation everyone rushed the counter, instead of taking passengers by priority it first come first serve, out of control pushing and shoving, personnel were quite inept to handle the crowd, it’s been 4 ½ hours at the gate, get to the desk told only flight available was a 5:30AM at FLL, stopover Dallas, only coach, Had an important function, I took what was offered walked miles, no one there to assist me, stressed out cannot stop shaking, a 74 year old woman with a heart condition and asthma, inconceivable that with today’s technology pilots scheduled to work when they shouldn’t. I want to be compensated for my aggravation and stress…not to say that I paid for first class travel on a direct aircraft.”
AA responded by email with…
“January 29, 2019
Here is the voucher we promised. It's valid for one year from today and you can use it to purchase travel on American/American Eagle for anyone you choose. Ready to book your flights? Call us at 800-433-7300.
If there's anything further we can help you with, don't hesitate to reach us via our online web form on aa.com. We're here to help.
Thank you for flying American Airlines!
Sincerely, Jermaine Sean Customer Relations American Airlines AA Ref# 1-28080175313”
The voucher was for a $175.00 dollar. Although I believe my I was entitled to more money for my inconvenience…I think I’m still at least entitled to receive the difference in advantage mileage between an economy fare and a first class fare…I communicated with AA and they have not responded. I can understand if the plane was cancelled due to mechanical problems but it was cancelled because of scheduling problems…the pilot scheduled to fly the aircraft was over their allotted monthly hours…and AA could not find another pilot to fly the aircraft what puzzles me is when exactly that AA discovered that the pilot was over their hours when they already boarded the flight, closed the door and where ready for take off…so maybe you can get to the bottom of this and help me get a refund on my advantage miles…I just feel that someone needs to be held accountable…
“Boarding went smoothly…departure was scheduled for 9:50 PM. At 9:56PM delayed until 10:05PM, then 10:20PM, 11:05Pm was then told to deplane, at the gate told waiting for a new crew departure 2:30AM…this was 12:15AM, at 1:57AM the flight was cancelled….it was chaos, not enough personnel to handle the situation everyone rushed the counter, instead of taking passengers by priority it first come first serve, out of control pushing and shoving, personnel were quite inept to handle the crowd, it’s been 4 ½ hours at the gate, get to the desk told only flight available was a 5:30AM at FLL, stopover Dallas, only coach, Had an important function, I took what was offered walked miles, no one there to assist me, stressed out cannot stop shaking, a 74 year old woman with a heart condition and asthma, inconceivable that with today’s technology pilots scheduled to work when they shouldn’t. I want to be compensated for my aggravation and stress…not to say that I paid for first class travel on a direct aircraft.”
AA responded by email with…
“January 29, 2019
Here is the voucher we promised. It's valid for one year from today and you can use it to purchase travel on American/American Eagle for anyone you choose. Ready to book your flights? Call us at 800-433-7300.
If there's anything further we can help you with, don't hesitate to reach us via our online web form on aa.com. We're here to help.
Thank you for flying American Airlines!
Sincerely, Jermaine Sean Customer Relations American Airlines AA Ref# 1-28080175313”
The voucher was for a $175.00 dollar. Although I believe my I was entitled to more money for my inconvenience…I think I’m still at least entitled to receive the difference in advantage mileage between an economy fare and a first class fare…I communicated with AA and they have not responded. I can understand if the plane was cancelled due to mechanical problems but it was cancelled because of scheduling problems…the pilot scheduled to fly the aircraft was over their allotted monthly hours…and AA could not find another pilot to fly the aircraft what puzzles me is when exactly that AA discovered that the pilot was over their hours when they already boarded the flight, closed the door and where ready for take off…so maybe you can get to the bottom of this and help me get a refund on my advantage miles…I just feel that someone needs to be held accountable…