I had rented a Nissan versa 1.6 SV (2017) that had 42,035 miles on it from Dollar rental at LAX on December 13th, 2018. On December 14th, 2018, I had an incident with that car. I rear-ended a car on a highway close to San Francisco in a slow moving traffic. The other car seemed completely fine from the outside while the car that I was driving seemed to have visible damage. Its bumper came out loose and its side panels had bent on the sides and the headlights had gone back. However, both the cars were drivable and that car's driver and I exchanged information and parted ways in quick time. After that incident, I drove that car without any incident that night for some more time and the entire next day and following night from San Francisco to LAX with detours on the way. On returning the car in LAX, I filed the vehicle incident form and returned to Philadelphia. I was worried because while I had purchased the state required supplemental liability insurance, I had not purchased loss damage waiver. I don't have primary auto insurance nor do I have a credit card. Apparently, I was liable for the damage to that rental car from my own pocket. I contacted Hertz and was told that a claim was being filed and that I would be assigned a claims adjustor to whom I could speak. After a few days, I was assigned a claims adjustor in Oklahoma and I called the person up. He initially told me that I had no supplemental liability insurance on the record either. I told him that as I was a student, was there any way that the costs on me could be waived. As it is, these costs would be insignificant to Hertz mostly and had I bought LDW, these costs would have been borne by Hertz anyways. I wasn't given a direct answer and instead was told that the repair costs were still not available and I would be informed with the documents later. I called up again after a few days and this time, I was informed that my claims adjustor had been changed and that that car had been declared as salvaged. I was shocked. I had driven that car comfortably for around 500 miles after that incident. The claims adjustor said that it could come back to damaged from salvaged and still I wasn't provided the details of the costs. I called up the new claims adjustor who avoided me for several days. The previous claims adjustor suggested that if he were in my shoes, he would go to LAX to settle this. I booked a flight from Philadelphia to LAX and flew on January 7th, 2019 and spoke to the dollar rental at LAX where I had rented that car. I was informed that they were not responsible for anything after that car had left their lot for repairs, etc. I emailed the new claims adjustor again who hadn't replied to my earlier email along with a few other people in Hertz's claims department in Oklahoma. In a minute, I received a phone call from him and he emailed me the details of the repair estimates. the repair costs were estimated at $5836.33 which seemed to be clearly exaggerated. There were no major repairs either such as on engine, etc. I was also told that the car would be auctioned and the fair market value of the car was $10,825. The repair costs were apparently at 53% of its fair market value and that car was declared as salvaged. I felt that the fair market value of the car was exaggerated as well and asked for it in writing but received no response. On asking if I should approach the dollar rental in LAX again as I was there for another day, I was told by the new claims adjustor as well to do it. I approached the dollar rental in LAX again the next day who said that the claims from Hertz should not have directed me to fly to LAX and that the car was moved to the Hertz distribution center nearby in LAX and if it wasn't still sold in auction, would perhaps be in one of the lots there. I went to Hertz distribution center just a few blocks from dollar rental in LAX and was informed that all the information that I was seeking should have been provided by Hertz claims in Oklahoma and I shouldn't have been asked to come to LAX for such information, etc. I flew back to Philadelphia and wrote another email to claims at Hertz and included a few other people in their claims department as well. Their manager tool control and began responding to my emails. For the record, I looked at the repair estimates document and it was signed on December 19th, 2018 and I was sent that document only on January 7th, 2019 In between that period, I was told the information wasn't available or avoided besides being misguided to fly to LAX. The manager did not accept responsibility of their claims people asking me to approach Dollar rental in LAX despite it being evident in email reply from the claims adjustor and also perhaps phone recording. However, he sent me a document that had the fair market value of the car and provided me with the information about what next to expect, etc. He told that the cost that I would be liable for would be the difference between the fair market value and the price at which that car would sell at the auction and he estimated that I would be liable to pay anything between $5000 and $7000. That car sold for a decent price at the auction some 30 days after I had returned the car and I was emailed the subrogation package that added a towing charge of $525 and an admin fee of $150 to make the total cost that I was liable to pay to Hertz at $5996, more than the repair costs. I filed a complaint with BBB and with more research on that car, found that the fair market value that I was being quoted seemed exaggerated. Hertz rental had listed their selling price on cars.com for similar cars at same location in Los Angeles with similar mileage at least $1000 less. Fair market value, being the average of selling and buying price, would be even more than $1000. Based on research for such a car in that location from several sites, I found that the fair market value of that car seemed to have been exaggerated by around $2500. It makes sense then for that car to have been declared as salvaged when repair costs is much more than 50% of its fair market value (not taking into account that the repair costs seemed exaggerated as well making the decision to declare that car as salvaged more acceptable if the fair market value of the car was certainly much lower than what I was being quoted). On looking at the subrogation package, I noticed that the towing charge of $525 was billed for that car to be towed from dollar rental at LAX to a few blocks away to Hertz distribution center (I had been to both the places so know the distance between the two). I was shocked on why would that car be towed for a few blocks distance while it was perfectly capable of being driven (I had driven around 500 miles after the incident). Besides I was provided with poor service from claims at Hertz in Oklahoma during that one month period after the incident where I was avoided, information withheld, and misguided that ended up my having to fly to LAX from Philadelphia unnecessarily and expending money, time, and effort in the process that certainly was more than the admin fees of $150 that I was being billed as well. Hertz replied back to my complaint on BBB stating that while their claims adjustor at Hertz in Oklahoma had made a mistake in initially denying that I had purchased SLI, he had corrected it quickly but none of their claims adjustor were responsible for my flying to LAX from Philadelphia despite email record and perhaps phone record. However, they decided to waive the towing charge and the admin fees and said they would offer a payment plan. I rejected their offer after which they didn't reply at all on BBB or on emails. They sent me one letter by mail on February 1st, 2019 claiming that I was liable to pay $5321 and that too in one instance as opposed to the payment plan that they had planned on offering on BBB site before sending that letter. I replied via email to the subrogation team of Hertz at Oklahoma with all the details asking them to waive the damage costs that I was liable to pay for given my financial situation and that these costs were insignificant to Hertz mostly and Hertz would have borne these costs anyways had I bought the LDW. I mentioned that the fair market value of the car seemed exaggerated by around $2500 besides the cost that I incurred in travelling from Philadelphia to LAX of around $400. Besides, I specified that their waiving the towing charge of $525 wasn't actually waiving because those costs shouldn't have been there in the first place as that car didn't require any towing. And the admin fees waiving was also not really waiving given that I shelled out more the admin fees cost of $150 in flying from Philadelphia to LAX and back for nothing and receiving poor service from their claims department during that one month after the incident. I haven't received any reply from Hertz to my latest sent email with the details and Hertz has declined replying on BBB after their first offer where they waived the not required towing charge of $525 and admin fees of $150 and offering a payment plan. I hope Hertz investigates the clearly exaggerated fair market value of that car that it is quoting me and the overall handling of this case over these past 2 months. The initial declining of my having purchased SLI, the avoidance and withholding of information, and misguidance that ended up in my having to fly to LAX for nothing and thus spending money, and the decision to declare a functional car that didn't really have any major damage as salvaged at just 53% of its fair market value (though both the repair costs and the fair market value of that car seem surely exaggerated) with high chances of my being liable to much higher costs than the repair costs though luckily that car sold for a decent price at the auction to bring the costs down to 5321 on me but still I was billed unrequired additional costs of towing ($525) when no towing was required and admin fees of $150 despite poor service over that first one month is also hopefully investigated. As a side note, I had been in touch with the person whose car I had rear-ended and that person replied back that her car's rear bumper was replaced and her car was returned back to her on January 3rd, 2019, just a couple of weeks or so after the incident and that she was fine though she was fine immediately after the incident as well and we had exchanged information in quick time and parted ways immediately after the incident. I have been asking Hertz to confirm that that person's costs were covered by my having purchased SLI but haven't received response to that though most likely, it has been covered.