I booked air on Air Canada through Fareboom in March, 2018 for an August, 2019 trip. The trip required extensive walking. In December, we discovered that my travel partner would not be able to handle the walking. In January, 2019 we notified Fareboom that we wished to cancel. There has been paperwork back and forth. After the submission of a physician’s statement, Fareboom, requested a hospital certificate. At no time were either of us hospitalized. I questioned the requirement that hospitalization was required for a medical waiver. Fareboom has now requested a statement on physician’s letterhead. They also question why my travel partner can’t fly. Obviously, it is not the flying but the amount of walking on the tour itself. Fareboom has also stated that Air Canada rarely grants a medical waiver. We are still pursuing this matter.