Extending Southwest Credit

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May 5, 2021
I purchased a Southwest ticket in May 2020 for a trip in September 2021. I canceled the trip, but I haven't been able to use the credit and I missed the window to convert the credit to points. I contacted Southwest via email and there was nothing they would do, but via chat I was told to wait until the credit expired and then they could extend the deadline? Any suggestions on what to do next? I'm a little nervous about waiting for the credit to expire.

Neil Maley

Staff Member
Forum Moderator
Dec 27, 2014
New York
We have had several people have success extending by using our company contacts and writing according to the way we recommend.

Here are the contacts-

This is how to write. Read the entire thing and follow the instructions.

Let us know how you make out.

Dwayne Coward

Staff Member
Forum Director
Apr 13, 2016
St. Louis
Definitely, try to see if they will extend it as a goodwill gesture before they expire using the contacts. If you're not successful, then after they do expire, call and ask. In the past, they have had an unwritten policy to allow this with a $100 fee. As with any unwritten policy, it is subject to change. Good luck.