Expedia and Wyndham

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Mar 8, 2019
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#1
Booked a 1 night stay in Chattanooga, TN with Super 8 by Wyndham (through Expedia site), approximately 6 weeks in advance of trip. Confirmation received.
Upon arrival, discovered the building was CLOSED and undergoing renovations. Contacted Expedia who forwarded situation to "help team" who were then to coordinate with Hotel for a penalty free refund request.
Message received from Expedia stated request was DENIED by hotel "due to their policy in relation to your reason for refunding your reservation".
What now? Completely dissatisfied with Expedia's attempt to resolve this for me as hotel's sponsor site, and needless to say, very upset with Wyndham.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
16,150
14,741
113
New York
www.promalvacations.com
#2
Contact your credit card company and file a dispute. Expedia’s response is not acceptable if the hotel was closed for renovations.

Did you take pictures of the signs at the hotel saying it was closed?

I’d normally advise you to use our company contacts and write but you may go beyond the time permitted to do a credit card dispute so call your cc company right away. Most require you to try and resolve with the company and you’ve done that.
 
Likes: VoR61
Mar 8, 2019
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#3
Great idea, thank you. Been so flummoxed by the situation hadn't considered cc dispute.
As for pictures, unfortunately none were taken. Was too focused on trying to find other lodging before having to be at workplace that evening. I should have known to do that and actually brought that up to my wife this morning.
Thank you again.
 

weihlac

Verified Member
Jun 30, 2017
1,184
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Maui Hawaii
#4
Great idea, thank you. Been so flummoxed by the situation hadn't considered cc dispute.
As for pictures, unfortunately none were taken. Was too focused on trying to find other lodging before having to be at workplace that evening. I should have known to do that and actually brought that up to my wife this morning.
Thank you again.
In the future, search on Expedia or other OTAs, then book directly with the property. It is likely that Super 8 would not have offered you a room at a closed property (and if they did they would have fixed the problem quickly). You gain nothing by booking through Expedia except large headaches. All hotel sites essentially guarantee you the lowest rates on their web site so you save nothing with Expedia.

A large number of the issues on these forums involve booking air, hotel, car, etc, etc through online booking agencies like Expedia, Priceline, Orbitz, and then having major problems when things go wrong. Yes, most of the bookings on these online sites work, but when they do not work, you pay the penalties.
 
Apr 6, 2017
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#6
As the respondent says, you gain nothing through booking with Expedia and other online agencies. They're all impersonal and forget about looking out for you. And their pricing isn't any better for the most part than booking directly with hotels.