Enterprise - DRU Claim Weeks Later

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Feb 24, 2019
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In December 2018, I was in a collision in my own car. My insurance company uses Enterprise and sent me there for a rental. When picking up the car, they put my insurance on the information. My wife was driving the car and the car ball joint literally broke apart when turning a corner. We called the rental company and the car was towed. We took pictures of the car during, but there was literally nothing we did to damage the vehicle. We had it for around 48 hrs at that point. No replacement was given and we were billed repeatedly for a couple of weeks. We had to fight to stop billing. We got our refund for the days we were billed and thought that was the end. Today I checked the mail to find a letter.
The letter is a request from Enterprise to send them either a claim number from our insurance company or credit card information. I've read through other posts about how to respond, and I fear I may have no hope in this instance. What should I do? Do I have any hope of the liability not being on myself? There were about 8 weeks that passed from not having the car to now. This company has really stressed me out to the max. Please help.