Enterprise damage claim

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Nov 18, 2018
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#1
Hi this is my first post here hopefully I am posting in the right place.
We rented a car from enterprise back in August. We had the car for 88 days due to extensive repairs on my husband’s car after an accident. We picked the car up at a location close to our home and the employee did a walk around with my husband while I watched. He pointed out several knicks dings and scratches on this car. She assured him that anything 2 inches or less doesn’t need documented. I even called the store back to ask about this to confirm this when I noticed the few flaws on this car and the same employee assured me they don’t document anything under 2 inches. Fast forward to nov 8 We returned the car to a different location due to my husband’s work schedule and they were opened later. The man at that store did a walk around the car with me and did not mention any damage at all. He walked back inside with me and gave me a receipt and that was it. 9 days later I get the damage claim in the mail. I can’t call since it’s the weekend but I’ve been reading it’s better to email than to call. I have my email all typed up requesting Time stamped photos etc and told them everything I just told you all. I know now we should have too photos of the car and made her document any damage but It’s too late for that now. I am asking if I should mention anything else in my email and what’s the chances I don’t have to pay for this? I don’t see how one employee can say they don’t document small things and the next employee does a walk around and then I get this letter. How can they prove I did this? This could have happened after I left the car or even before I even got the car since my husband did point out several dings. Any help is greatly appreciated. Thank you!
 
Nov 18, 2018
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#3
The letter doesn’t say and they aren’t open til tomorrow but if there was a walk around and no damage was mentioned I don’t think they can come back and say I damaged the car. Something could have happened after I left it there.
 
Nov 18, 2018
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#5
Thank you yes and from what I have been reading this is a huge scam. My credit card company will cover the damages but I am still fighting this. I don’t want them to get money for something I didn’t do.