Emirates Airlines Failures and Request for Compensation

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Dec 14, 2018
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#41
All a "trip in vain" usually refunds is the airfare. It probably doesn't hurt to ask for more, but you should temper your expectations. As I said earlier, I think your best bet to recover (partially) your other costs is through a Trip Delay claim with World Nomads.
I have filed with World Nomads as well...we'll see if they compensate anything. I doubt it.
 

Neil Maley

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#42
Our experience has been that if you over ask- you turns them off for negotiating. Regardless of the situation, the airlines are only responsible for getting you from point A to point B. The natural conclusion is going to be you should have flown in earlier.
 
Likes: jsmithw
Dec 19, 2014
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#43
Thanks for your response. I figure we are at the negotiation phase right now. So if I ask for more, they can work down from there. Fingers crossed at least.
But, negotiations with airlines don't work this way. You ask for more, the entire letter may be ignored. But, that's my experience and opinion. Good luck and please keep us updated.
 
Likes: Neil Maley
Sep 19, 2015
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#44
Passengers in the US do not have the upper hand when negotiating with airlines — because we have no rights.

If I want to buy a Toyota — a very nice but not luxury car— and some one offers it to me for $150,000 I will walk away as we are so far apart that it is a waste of time —. And this is a situation where I want to buy and someone wants to sell... with the airline it is not the same thing.

Passengers are mostly in a position of weakness and it is easy for an airline to walk away. They do not need to negotiate anything as they fulfilled the contract of carriage. This is the sad state of affairs we have. Had this been on an EU carrier it would be different.
 

jsn55

Verified Member
Dec 26, 2014
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#45
Okay, so this was sort of struggle....but how does this sound for a response to Emirates?

Hello, please forgive me for my previous response. This whole process has been extremely emotionally draining, frustrating and disappointing. I had a dream trip planned to Nepal that took me a long time and effort to save the money for.

I have spent the past month trying to figure out if I could re-coop any of the costs of my failed trip. My travel insurance won’t cover my missed trek because ,I believe, your airline has filed the Flight 238 issues as technical problems (they only cover weather). Nor will my credit card.

So, because I wasn’t able to make it to Nepal due to a series of missteps on Emirates part, I would like to ask for a ‘Trip in Vain’ compensation. So that would break down as listed below:

$1,445 which is the cost of my trek tour in Nepal
$1,270.97 for my flight costs
$152.71 for the additional international phone bill costs that were incurred by having to communicate repeatedly with your staff in Dubai in attempt to locate my lost baggage
TOTAL: $2,868.68


Please let me know your thoughts. I would really love to attempt this trip in the new year and do so with your airline. Thank you again for responding to my initial contact with you and I look forward to hearing your response.

Kari Moyer
It's a good letter, Kari. I am really torn about asking for "it all" and being totally rejected vs a negotiating starting point. So I bow to my colleagues ... just ask the airline for the air. Airlines are completely capable to tossing out your letter without a word, and I do think they owe you a full refund. Good luck and please let us know how it goes.
 
Likes: ADM
Feb 28, 2018
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#46
Kari: Your description of the pilot having to apply maximum brakes and probably emergency reverse thrust the jet engines due top runway ice, which results in traction problems during the maimum ,power takeoff roll sounds to me, as a pilot, as a weather problem. I suspect the pilot after returning to the gate area requested that his brakes be checked due to the maximum stress applied to be sure that they would be operational subsequently. Large heavy jet aircraft brakes take quite a bit of time to check out, and some components may have had to be replaced, which is why your flight was cancelled. Many airlines choose to state the cancelation cause to be mechanical, even if the underlying cause ws weather. I do not know if the Emirates records would reflect what actually ocurred, although the pilot's log should have full details. The log may not be accessible to you. If you provide the actual details of what happened ( icy runway: weather0 to your triop insurer, they may cover you.

good luck.
 
Likes: Pixie Pie
Dec 14, 2018
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#48
So, I sent a reply to the airline (the one I posted above) and have heard no response. Any advice? I received word that my claim with my credit card was denied. Still waiting to hear from insurance. Any help would be appreciated. Thanks!
 

Neil Maley

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Dec 27, 2014
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#51
Dec 14, 2018
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#52
Just when I thought I wouldn't hear from Emirates again, I got this response last night. Any thoughts? I find this really disappointing...but you guys think this is the best I'm going to get?

FROM EMIRATES:
Thank you for your follow-up e-mail replies.

Please allow me to reiterate our apologies for the inconvenience you experienced as a result of the delay of your flight. We certainly understand how frustrating and disappointing this was for you, particularly as you mention that you had planned your dream trip to Nepal.

The USD150.00 offered by our airport staff and the 50,000 complimentary miles were a gesture of goodwill and empathy for the events you described. Regrettably, we are unable to comply with your request for refund of the expenses you mention. Nevertheless, we do wish to be of assistance and demonstrate our commitment to you. We will issue a refund of USD177.00 for the value of your unused roundtrip flights from Dubai to Kathmandu.

Kindly complete the attached form, return it and once received, I will arrange payment within 21 business days. We realize that this does not fully resolve your complaint and expenses. Therefore, we can only recommend contacting your travel insurer once again to further assist you.

We do hope that we can leave you with a more positive impression on any future travel with Emirates.

Sincerely,

Karen McGregor
Customer Affairs
 
Dec 14, 2018
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#53
Hi there, does anyone have any thoughts on above post before I respond to Emirates? Do you guys think I could/should ask for more? Or just give up?