Yesterday, I tried unsuccessfully, via phone and chat, to make some changes to my Verizon Fios home account. Understandably, things were made more complicated by the virus. So, late last night, I found the Verizon executive contacts on this site and sent off a short email to the first name describing my problem and asking for help. Here it is, less than 12 hours later, and I just received a phone call from Verizon with an apology for the problems and a resolution for my issue. Thanks, Chris.