El cid vacation scam in Cancun

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Oct 29, 2019
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#1
In May we bought points that could be used for El Cid resorts, (ECVC). RCI Exchange, Wyndham Exchange, and Infinite Privileges. After we bought the package, we couldn't see the websites before purchase, we were told the points we bought could only be used at El Cid properties. We didn't want this because the beaches at El Cid are polluted. The smell is rancid and the only escape is the pool. We found the evenings tedious and didn't want to return to that resort. We explained this to a really disinterested employee of Elcid, which was better than now, because no one will respond to our calls.
 
Jan 6, 2015
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#3
I have located two executives for you to contact regarding this issue:

1st Contact: Hector López​
Resorts Operations​
2nd Contact: Carlos Berdegué​
President and Chief Executive Officer (CEO)​

IMPORTANT: when you reach out to the corporate level . . .
Do not use inflammatory language - be polite and professional
Do not attach files - explain that you can send them separately if necessary
Do not start with the CEO - begin with the first contact shown above
Present a brief summary (list) and give each contact one (1) week to respond before escalating to the next level
 

jsn55

Verified Member
Dec 26, 2014
8,721
9,069
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San Francisco
#6
The contract states "We understand we can exchange our El Cid Vacations Club Points with RCI Affiliated Resorts Worldwide"
Well, that's a positive for sure, Jean. Trouble is, these hotels are in Mexico, right? I hope someone knows how to get these people to honor your contract. This situation has got to be very disappointing. I don't think that a "travel club" of any kind is ever a good investment under any circumstances. You're better off signing up for a loyalty program with a major US-based hotel chain that has properties all over the world. Obtaining an affinity credit card will jump-start your points accumulation and give you status at the hotel. That status results in even more points accumulated for every stay and often free nights annually.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#7
It seems you bought into the El Cid Program. Why aren't they allowing you to use the points for RCI? Are they asking for more money to book an RCI property? El Cid is a lower quality resort than some of the others. I don't understand why you aren't being allowed to exchange for an RCI property.

For example, I looked at the site for Riviera Maya and not only are there El Cids, but there is Now Jade Riviera and Grand Residences. ANd there are 5 different El Cids Resorts. Which one don't you like?

The website says you can :

El Cid Vacations Club will offer the lowest industry rates with the most flexible land and sea vacation club program at El Cid Resorts and its partners, including Wyndham, RCI, and Cruises through ICE Gallery to its members and their families.

Do you not have enough points?
 
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Likes: VoR61
Feb 3, 2019
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#8
the beaches at El Cid are polluted. The smell is rancid and the only escape is the pool.
Side note: do you mean actual garbage/sewage, or sargassum/seaweed?

Sargassum is a serious problem on beaches all over the Caribbean. There isn't much any resort or local government can do to keep it from massing along the shore and washing up on the beaches. The best they can do is remove it once it comes ashore, which can be a neverending process depending on how much the ocean currents carry to that particular location.

Sargassum can be terrible one day, and no problem at all the next. All travelers to affected areas should be prepared for the terrible days...
 
Oct 29, 2019
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#9
Our first trip to ElCid was in December 2018, for five days, we noticed sargassum/seaweed in the water, not on the shore. We went back in May 2019 on a temporary membership and met with the sales department. We expressed our concern regarding the sargassum because of reports of overbuilding in the Amazon, South America, and the seaweed could not be removed. We witnessed trucks of seaweed constantly removed by workers in white uniforms. Walking along the shore was impossible, it was covered. We did walk down to a gazebo just to see if we could catch a breeze, but the smell was overwhelming. Which is why we discussed using our points other than El Cid. We were guaranteed that our points could be used at other resorts through RCI. When we tried to use them, twice, to book trips we were told that points could only be redeemed at El Cid. The agents then moved us through the web site to RCI properties that we had to pay for. Additionally, the "all-inclusive" feature that was promised was not available for RCI accommodations. The average cost per day of all-inclusive resorts was $500.00.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
20,130
19,012
113
New York
www.promalvacations.com
#10
The sargassum problem was everywhere in Mexico and the rest of the Caribbean the last two years - there is nothing the resorts can do about it except take it out. There is actually now a map of Mexico showing the daily sargassum conditions.

It’s not the resorts fault and it is dependent on storms in the Caribbean churning up the sargassum. It has nothing to do with overbuilding in the Amazon.

You can use your points towards RCI but you usually do have to pay extra because other resorts are higher quality than EL CId resorts. It seems more a misunderstanding on your part on how this program works.

At this point your best option is to contact an attorney to see if there is any way you can legally get out of the contract. Sargassum isn't a reason to void a contract because it might be there one day and gone the next.
 
Likes: RLB