We have been trying to obtain a refund for two tickets purchased for travel to Tel Aviv in April 2020 that was cancelled due to covid. We have not had any luck getting information from Orbtiz and or El Al. I just filed complaint with department of transportation. When I call Orbitz they say we have received our refund, we have not, and to call El Al. The only way to get a hold of El Al is through WhatApps and that is terrible. When I do get a hold of someone on the app they say to go through Orbitz. Orbitz is a total waste and I will never use it again. Any help would be greatly appreciated.