We booked flight as a family to travel to Israel with El al Airlines in 15 June 2020 but due to covid-19 pandemic we had to cancel through gotogate our booking agency. Instead of cancelling, the airline gave an open voucher to rebook before April 2021. We were not able to rebook since there was a 2nd strain of covid-19 and still Israel closed their Tel Aviv Yafo airport that was our entry. We cancelled and gotogate initiated a refund from the airline in January and to date it's still pending waiting the airline to respond. I want help to expedite the case.