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There is no doubt that the FA's did not handle this situation appropriately, especially since it appears they were aware of the situation before take-off. I think most of the volunteers here acknowledge this.
However, getting compensation for the acts of a passenger from an airline are very difficult. Yes, she could hire an attorney (maybe) on a contingency basis, but at the end of the day, what is that going to net her other than years of wasted time and maybe a small settlement. I do not think anyone is meaning to be callous, just to offer up our best solutions and her best outcome.
It is also prudent for the volunteers to point out that in future situations or for anyone else reading this forum, that standing up for yourself and your rights at the time the bad behavior is happening is the best solution. Even when you think a person in power, like the FA or the pilot, should take control, you have every right and reason to speak up on your behalf. No one cares more about your personal safety or comfort than yourself. It is not in the nature of most people to stand up for others in these situations. Sad to say, but that is the world we live in.