Does United care about us as people or are we just a number? I shouldn't have to worry if I am going to be touched unwanted, cursed and pissed on!

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Jan 3, 2019
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#1
I was coming home from EWR to FNT on the UA1611 and UA4834 flight from visiting my parents in NJ by myself. I got onto the flight in ORD after running & barely making it because of the time we got into ORD & where the gate was. I went to the sit in my seat 12C when the man in 12D stood up & asked me if he could switch seats because he was drunk as hell & was going to puke. I, of course, said yes because who wants to get puked on. He refused to put on his seatbelt & continued to take it off. We even had to wait for him to leave the airline attendant had to stand & make sure he put it on in the beginning & he was cursing at him as well. You could smell the alcohol coming out of him it was disgusting. He then continued to hug me & put his hands on me which I was not okay with. He was cursing at me & being belligerent in calling me names & the people around me for the whole flight. I had my headphones on watching a movie on my IPad when he continued to pull at me and call me names. He even grabbed my headphones & tugged at them. The flight felt like it was a lifetime. He at one point towards the end of the flight pissed himself sitting next to me. The entire flight I was harassed in many ways including physically & emotionally that when we landed people around checked on me. I am just appalled at how they even let him past the gate in ORD to board. I feel very unsafe now flying with United like they do not care about your well being and it is just about the money. As a woman, I shouldn't have to worry when I am just trying to get home if I am going to be touched unwanted, cursed and pissed on. The harassment physically & emotionally is all I now associate with United because someone did not do their job & allowed him on the flight and through security. It is the next morning & I am still shaken up by this. I then call the number for feedback & what is told to me is you have to go online & fill out a form. Does United care about us as people or are we just a number?
They sent me an email stating this...
- United Airlines enforces strict guidelines regarding passengers who appear to be under the influence of alcohol or drugs. We may prohibit boarding to a person who appears to be intoxicated or under the influence of drugs. Our crew members are trained to handle the most diverse situations with decorum and ease, and all precautionary measures are taken to ensure a safe operation. Our commitment to your safety, as well as our concern for your well-being, remains our focus. I'm sorry you didn't receive the service you expected and apologize for letting you down.
They want me to take a $200 voucher and then I can't do anything else against them.
Funny thing they contradict themselves because they state in one way "United Airlines enforces strict guidelines regarding passengers who appear to be under the influence of alcohol or drugs" and "all precautionary measures are taken to ensure a safe operation. " Yet they let a guy on the flight who admitted he was trashed he yelled it on the plane. They take all precautionary measures to ensure a safe operation but that didn't happen either. Someone really messed up and didn't do their job which put me in a situation that the entire flight I was harassed in many ways including physically & emotionally. As a woman, I shouldn't have to worry when I am just trying to get home if I am going to be touched unwanted, cursed and pissed on. My safety and well being was compromised on the flight and all I get is a generic email wanted me to accept the $200 voucher so I can stop complaining and release liability. When you miss a flight or there is a delay you get that this was a women's safety and I just want to make sure another woman is not in the same position I was.
 
Mar 23, 2015
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#3
I found your letter hard to read. There was a lack of clarity, grammar and cohesion. If this is what you sent to United, perhaps they didn't fully understand your issue. I would rewrite it and make it factual and shorter, rather than emotional. Nobody, man or woman should fear being mauled or urinated on. Additionally, although you mention the offer of a $200 voucher, you don't say what it is you DO want. If what you want is to " make sure another woman is not in the same position I was," then the voucher should be irrelevant, but I'm not sure what you think this forum, or you, can do to make that happen...
 
Jul 13, 2016
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#4
This sounds like the worst flight ever (other than those that crash!).

Did you tell the flight attendants? Did you ask to be moved to another seat?

If you did not tell the Flight attendants while on the flight, I think you are going to have a tough time getting UA to care.

As Mel65 said, bullet point your letter:
flight number and date of flight
your seat number
the obviously intoxicated man sitting next to you in 12D
his repeated touching, and grabbing of you
his urinating on himself (important, since it is proof of the incident as the flight crew must have had to clean up the urine and mask the stench, so there should be a report from them)

Lastly, be clear in what you want from UA. Compensation? Re-training of flight attendants? An apology?

Good luck!
 
Jan 3, 2019
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#5
I found your letter hard to read. There was a lack of clarity, grammar and cohesion. If this is what you sent to United, perhaps they didn't fully understand your issue. I would rewrite it and make it factual and shorter, rather than emotional. Nobody, man or woman should fear being mauled or urinated on. Additionally, although you mention the offer of a $200 voucher, you don't say what it is you DO want. If what you want is to " make sure another woman is not in the same position I was," then the voucher should be irrelevant, but I'm not sure what you think this forum, or you, can do to make that happen...
They limited me to so many letters when I typed to United so I had to write it that way to get it all in. I will maybe rewrite here like you guys suggest. Appreciate it all!
 
Likes: Neil Maley
Jan 3, 2019
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#7
- Incident happened - 12/30/18
- My seat number 12D but I switched with the intoxicated man in seat 12C since he yelled he was drunk and going to puke
- Man repeatedly touched and grabbing me
- Man urinating on himself
- From UA I would like
1) Compensation (for the suffering I had to endure and humiliation)
2) Re-training of flight attendants (so this doesn't happen again to anyone)
3 )An apology (not just another generic email)
 
Jul 13, 2016
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#9
- Incident happened - 12/30/18
- My seat number 12D but I switched with the intoxicated man in seat 12C since he yelled he was drunk and going to puke
- Man repeatedly touched and grabbing me
- Man urinating on himself
- From UA I would like
1) Compensation (for the suffering I had to endure and humiliation)
2) Re-training of flight attendants (so this doesn't happen again to anyone)
3 )An apology (not just another generic email)
This is what I would send to United. I would add that the Flight attendants and pilot were aware of the situation.

If it had been me, I would have insisted on sitting in a crew jump seat except for take off and landing.
 
Sep 19, 2015
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#10
I would have gone into the bathroom and refused to come out, as it could not be any worse than sitting next to this passenger.

What a hideous person. If I am not mistaken this is flight is operated by one of the regional carriers, and it sounds if they were unable to handle the situation probably afraid of confrontation. They certainly were not going to call the airport police ....

I think rewriting the email and sending it to the contacts is a good way to approach this.

I am sorry to hear of such a dreadful experience and this person should be banned from flying.
 
Likes: jsn55

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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15,306
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New York
www.promalvacations.com
#11
The flight attendants knew about the man next to me. They had to keep coming back. The pilot walked back as well. The flight was booked there were no empty seats.
But did you ask to be moved? If you didn’t, they don’t offer it up- you have to ask. Then you would have a case with them.

Don’t bother with using the form that the airline has- use our contacts for Customer Service for United- turn you have an email that you can put all your issues in and aren’t limited.

If you would like to post a draft here of a bulleted, facts only letter we can help you edit it for best results.
 

jsn55

Verified Member
Dec 26, 2014
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#12
This is just a horrible story. It's not United's fault that you continued to sit beside this goon. In a situation like this, you have to make a fuss. If the crew is non-responsive, make a bigger fuss. The man should have been escorted off the plane and arrested. You should have refused to sit next to him and insisted that the crew handle the situation. It's not your responsibility to deal with this, you must insist that the crew deal with it immediately. I'm so sorry this happened to you. There's little that can be done after the fact.
 
Likes: jsmithw
Jan 3, 2019
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#13
- Incident happened - 12/30/18- My seat number 12D but I switched with the intoxicated man in seat 12C since he yelled he was drunk and going to puke- Man repeatedly touched and grabbing me- Man urinating on himself- From UA I would like1) Compensation (for the suffering I had to endure and humiliation)2) Re-training of flight attendants (so this doesn't happen again to anyone)3 )An apology (not just another generic email)
This is what I would send to United. I would add that the Flight attendants and pilot were aware of the situation.

If it had been me, I would have insisted on sitting in a crew jump seat except for take off and landing.
Thank you
 
Jan 3, 2019
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#14
Draft of what I want to send. Where do I find the contact info to send it?

Incident happened - 12/30/18
- My seat number 12D but I switched with the intoxicated man in seat 12C since he yelled he was drunk and going to puke
- Man repeatedly touched and grabbing me
- Man urinating on himself
- the Flight attendants and pilot were aware of the situation.
- From UA I would like
1) Compensation (for the suffering I had to endure and humiliation)
2) Re-training of flight attendants (so this doesn't happen again to anyone)
3 )An apology (not just another generic email)
 
Likes: JVillegirl541

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
16,688
15,306
113
New York
www.promalvacations.com
#15
Try this and take out the apology piece. That doesn’t work.

Also state how much you want as compensation. Don’t ask for a free flight- that’s not happening and shouldn’t because they got you from point a to point b which is what they are contracted to do. Compensation should be fair and explain how you came up with the amount.

Re: my flight # xxxxx from xx to xx on 12/30/18 confirmation number xxxxxxx

- My seat number was 12D but I switched with an intoxicated man in seat 12C that showed he was drunk and going to vomit.
- Flight attendants allowed him to fly andcwere fully aware of his state. He refused to put on his seat belt and FA got into a verbal altercation with him because he kept unbuckling his seat belt before take off.
- He repeatedly touched and grabbing me
- He urinater on himself
- the Flight attendants and pilot were aware of the situation.

- From UA I would like
1) Compensation of $xx for the horrendous experience - the FA’s should have removed him before the flight took off .
2) Re-training of flight attendants (so this doesn't happen again to anyone)
 
Jan 3, 2019
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#16
Try this and take out the apology piece. That doesn’t work.

Also state how much you want as compensation. Don’t ask for a free flight- that’s not happening and shouldn’t because they got you from point a to point b which is what they are contracted to do. Compensation should be fair and explain how you came up with the amount.

Re: my flight # xxxxx from xx to xx on 12/30/18 confirmation number xxxxxxx

- My seat number was 12D but I switched with an intoxicated man in seat 12C that showed he was drunk and going to vomit.
- Flight attendants allowed him to fly andcwere fully aware of his state. He refused to put on his seat belt and FA got into a verbal altercation with him because he kept unbuckling his seat belt before take off.
- He repeatedly touched and grabbing me
- He urinater on himself
- the Flight attendants and pilot were aware of the situation.

- From UA I would like
1) Compensation of $xx for the horrendous experience - the FA’s should have removed him before the flight took off .
2) Re-training of flight attendants (so this doesn't happen again to anyone)
Does anyone have any idea how to come up with compensation? I don't know an amount or how it should work?
 
Oct 10, 2016
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Huntley, IL
#20
This is just a horrible story. It's not United's fault that you continued to sit beside this goon. In a situation like this, you have to make a fuss. If the crew is non-responsive, make a bigger fuss. The man should have been escorted off the plane and arrested. You should have refused to sit next to him and insisted that the crew handle the situation. It's not your responsibility to deal with this, you must insist that the crew deal with it immediately. I'm so sorry this happened to you. There's little that can be done after the fact.
Why did they not remove him from the plane before takeoff?
 
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