Tue 1/16, 1:51 PM
dcl.guest.communications@disneycruise.com
...
I am Mary Walters, Platinum member, 85 years old.
I apologize for sending this to you, but I never get a reply from any source. This is very important to me.
Re: DCL Magic - 5 day New York, Antigua, Puerto Rico. November 26 to December 1, 2017.
Reservation #xxxxxxx
We had a wonderful time aboard, enjoyed ourselves, until Friday night, November 30th.
At 10:45 we went to Fantoms to see a game show called 80's Flashback, hosted by Darrell and his assistant, whose name I did not get.
It was a fun game, a lot of laughter. The room was divided in two and we competed for points. We did a conga line, a tunnel, the Rockettes kicks and more.
Now at some point while seated, the assistant came to me and asked it I would give Darrell a lap dance. I said NO, he asked again and I said no, I will not.
We played a game or two, then the assistant came running (I was in an aisle seat), grabbed my hand and pulled me onstage and led me to Darrell and Darrell sat down. I looked at him and said "I am not going to do it" twice. He got up put his arm around my shoulder and told the audience I was special and then said "tell them your age" I did, audience applauded. I left the stage. By the way, someone from the other group did give Darrell his lap dance. I did not see it, but others in my group told me about it.
I was upset, and am writing because it still bothers me. I did not participate because I will not compromise my integrity and self respect.
I later thought that perhaps I was going to be the joke of the day. People laughing about the old lady trying to give someone a lap dance.
I have told others about this and they seem to think sexual harassment and have given me advice.
Is Disney now going the Carnival way?
Two
Dear Mary,
Thank you for contacting Disney Cruise Line.
I am very sorry for your disappointing experience while on your recent cruise on the Disney Magic. Your feedback is very important to us and we truly appreciate that you took the time to send us your comments. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone.
I would like the opportunity to discuss your comments. Unfortunately, I have been unable to reach you by telephone at (xxx) xxx-xxxx. I am available Monday-Friday between 9 a.m. and 4:30 p.m. EST at (407) 566-3626. You may also provide me with your telephone number and the best time to call as a reply to this message. I am happy to contact you.
Once again, Mary, thank you for your honest and constructive feedback. I look forward to speaking with you at your earliest convenience.
Kindest regards,
Susan Mack
Executive Guest Correspondent
Disney Cruise Line
Three
For Susan Mack
Reply |
Sun 1/21, 3:24 PM
Disney Cruise Line (dcl.guest.communications@disneycruise.com)
Regarding our conversation the other day. There was something that bothered me. In your email your wrote - I would like the opportunity to discuss your comments - . You really did not want to discuss any comments, it was just to say you were so sorry to hear this.
You said that "Darrrell did not mean any harm. Physical harm was not a consideration, but this could very well be sexual harassment. This was not part of a group game, everyone was sitting and watching a joke being played and an old lady being made fun of.
I told a few people about this call. They all agree it was just to get me off your backs. Suggestions were made. Go public was one suggestion. Trip Advisor, Cruise Critic and all the social media.
FOUR
January 22, 9:31 am
Received a phone call from Susan Mack
Guess she finally was able to reach me.
She did not realize that her words were fluff. They did speak to Darrin.
Then she asked this – what can we do for you - My answer was – Only God Knows.
I said goodbye and hung up.
dcl.guest.communications@disneycruise.com
...
I am Mary Walters, Platinum member, 85 years old.
I apologize for sending this to you, but I never get a reply from any source. This is very important to me.
Re: DCL Magic - 5 day New York, Antigua, Puerto Rico. November 26 to December 1, 2017.
Reservation #xxxxxxx
We had a wonderful time aboard, enjoyed ourselves, until Friday night, November 30th.
At 10:45 we went to Fantoms to see a game show called 80's Flashback, hosted by Darrell and his assistant, whose name I did not get.
It was a fun game, a lot of laughter. The room was divided in two and we competed for points. We did a conga line, a tunnel, the Rockettes kicks and more.
Now at some point while seated, the assistant came to me and asked it I would give Darrell a lap dance. I said NO, he asked again and I said no, I will not.
We played a game or two, then the assistant came running (I was in an aisle seat), grabbed my hand and pulled me onstage and led me to Darrell and Darrell sat down. I looked at him and said "I am not going to do it" twice. He got up put his arm around my shoulder and told the audience I was special and then said "tell them your age" I did, audience applauded. I left the stage. By the way, someone from the other group did give Darrell his lap dance. I did not see it, but others in my group told me about it.
I was upset, and am writing because it still bothers me. I did not participate because I will not compromise my integrity and self respect.
I later thought that perhaps I was going to be the joke of the day. People laughing about the old lady trying to give someone a lap dance.
I have told others about this and they seem to think sexual harassment and have given me advice.
Is Disney now going the Carnival way?
Two
Dear Mary,
Thank you for contacting Disney Cruise Line.
I am very sorry for your disappointing experience while on your recent cruise on the Disney Magic. Your feedback is very important to us and we truly appreciate that you took the time to send us your comments. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone.
I would like the opportunity to discuss your comments. Unfortunately, I have been unable to reach you by telephone at (xxx) xxx-xxxx. I am available Monday-Friday between 9 a.m. and 4:30 p.m. EST at (407) 566-3626. You may also provide me with your telephone number and the best time to call as a reply to this message. I am happy to contact you.
Once again, Mary, thank you for your honest and constructive feedback. I look forward to speaking with you at your earliest convenience.
Kindest regards,
Susan Mack
Executive Guest Correspondent
Disney Cruise Line
Three
For Susan Mack
Reply |
Sun 1/21, 3:24 PM
Disney Cruise Line (dcl.guest.communications@disneycruise.com)
Regarding our conversation the other day. There was something that bothered me. In your email your wrote - I would like the opportunity to discuss your comments - . You really did not want to discuss any comments, it was just to say you were so sorry to hear this.
You said that "Darrrell did not mean any harm. Physical harm was not a consideration, but this could very well be sexual harassment. This was not part of a group game, everyone was sitting and watching a joke being played and an old lady being made fun of.
I told a few people about this call. They all agree it was just to get me off your backs. Suggestions were made. Go public was one suggestion. Trip Advisor, Cruise Critic and all the social media.
FOUR
January 22, 9:31 am
Received a phone call from Susan Mack
Guess she finally was able to reach me.
She did not realize that her words were fluff. They did speak to Darrin.
Then she asked this – what can we do for you - My answer was – Only God Knows.
I said goodbye and hung up.
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