Dick's sporting goods cancelling order after I placed it

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Sep 20, 2015
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#1
Just looking for a reality check--I placed an order for some running shoes yesterday at a very good price on the Dick's Sporting Goods website. This morning I got an email stating that they cannot fulfill the order and cancelled it--they said something about increased demand.

I'm wondering--is it worth contacting Dick's and asking them to honor their pricing on a comparable pair of shoes, since when I placed the order the system gladly accepted it? I understand I'm not out anything--the system did not charge me for the cancelled order, but it just seems like bad business to accept an order and then unceremoniously cancelling it.
 
May 1, 2018
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#2
What was the price and what type of shoes were they? Did it seem like a genuine sale price or a mistake price? For example, a pair for shoes that normally sells for $100 being advertised for $60 is conceivably a good sale price. However, a sale price of say $10 for the same pair of shoes like likely a mistake price. Companies make mistakes all the time. They are well within their moral and legal rights to fix their mistakes.

If you believe this was not a mistake price, then yes you should ask them for a similar discount on a similar pair of shoes. Here are the contacts for Dick's: https://www.elliott.org/company-contacts/dicks-sporting-goods/
 
Likes: VoR61

weihlac

Verified Member
Jun 30, 2017
2,154
2,438
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Maui Hawaii
#3
Just looking for a reality check--I placed an order for some running shoes yesterday at a very good price on the Dick's Sporting Goods website. This morning I got an email stating that they cannot fulfill the order and cancelled it--they said something about increased demand.

I'm wondering--is it worth contacting Dick's and asking them to honor their pricing on a comparable pair of shoes, since when I placed the order the system gladly accepted it? I understand I'm not out anything--the system did not charge me for the cancelled order, but it just seems like bad business to accept an order and then unceremoniously cancelling it.
This is a routine event. While you were looking at a high demand item, others, possibly 100s of others, were looking at the same item. When your order was actually put in the system the computer discovered that the current inventory was empty.
Having said that it is reasonable to ask for the same discount on a comparable item. Dick's is a good retailer who wants to keep you as a customer. They were not doing anything shady; the inventory simply was gone.
 
Sep 20, 2015
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#4
What was the price and what type of shoes were they? Did it seem like a genuine sale price or a mistake price? For example, a pair for shoes that normally sells for $100 being advertised for $60 is conceivably a good sale price. However, a sale price of say $10 for the same pair of shoes like likely a mistake price. Companies make mistakes all the time. They are well within their moral and legal rights to fix their mistakes.

If you believe this was not a mistake price, then yes you should ask them for a similar discount on a similar pair of shoes. Here are the contacts for Dick's: https://www.elliott.org/company-contacts/dicks-sporting-goods/
It wasn't a fat finger fare. They were running a 50% flash sale, charging $30 for a normally $60 pair of shoes. Other retailers charge about $40-45 on sale, this wasn't too far off.
 
Likes: VoR61
Sep 20, 2015
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#5
This is a routine event. While you were looking at a high demand item, others, possibly 100s of others, were looking at the same item. When your order was actually put in the system the computer discovered that the current inventory was empty.
Having said that it is reasonable to ask for the same discount on a comparable item. Dick's is a good retailer who wants to keep you as a customer. They were not doing anything shady; the inventory simply was gone.
Thanks, I've used Dick's before, and they have a very good reputation. They were running a flash sale, probably to get rid of excess inventory, so I totally understand that issues can occur...I just don't want to be out a good pair of running shoes at a good price if I don't have to. I will contact Dick's and see what they say. Thanks for the advice everyone!
 
Likes: VoR61
Jan 6, 2015
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#6
If . . .4
  • you really want THOSE shoes and
  • you have a nearby store and
  • you show them the "cancelled" email then
they just might honor the online sale price . . .
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
19,399
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New York
www.promalvacations.com
#7
If people were ordering at the same time, they might have beat you to the available shoes. You really have no case. From their terms:

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