I hope this email finds you well today. My name is Macy and I am with the Customer Relations Team here at Vrbo. We got your case from the email that was sent to Mr. Ortegon. We wanted to reach out to you directly to discuss your experience with this property.
We have reviewed your account and we are not able to locate a case from when you contacted Customer Support either during or after the stay. This email appears to be the first time we are hearing about this experience. When you have an issue with a property you need to contact customer support at the time the issues are happening so we can step in and see how we can assist. We were not given this chance to assist you and work with the owner to come to a resolution. We are happy to take this feedback. We are not able to issue a refund for your stay as all refunds have to come directly from the property owner/manager. We recommend that you work directly with the owner for additional refunds. We appreciate you taking the time and effort to let us know about this situation. We wish you the best in your efforts and sincerely hope a mutual resolution is reached shortly.
Vrbo.com Customer Relations Specialist
My question is: I contacted the Property managers nearly daily over complaints. They answered the initial complaint, but nothing later. I have copies of my complaints.