Denied boarding on Air Canada after flight was delayed

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Jan 24, 2015
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#1
I was denied boarding after my Air Canada flight from Quebec City to Toronto left over an hour late. Once in Toronto I passed through customs and got to the other Air Canada connection gate with barely 15 minutes left til departure. Once at the gate, my ticket had a beep, and the gate agent sent me to the other line to be processed. Once I got to that agent she couldn't process my ticket and picked up the phone to see what was up. Apparently, they did not have enough time to load my luggage onto the plane and so they denied me boarding, and put me on the next flight. Is this normal? Don't they normally wait for all connecting passengers to arrive?

On a related note I received an email for a new flight itinerary for a new TORONTO-SFO flight, while I was still flying en route from Quebec City to Toronto.
 

jsn55

Verified Member
Dec 26, 2014
7,164
7,021
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San Francisco
#2
No, this isn't normal ... it's much better than normal. AC knew you'd miss your connection, or at least your luggage would, and rebooked you on the new flight. Airplanes wait for nobody any more, no matter if you're solid gold platinum diamond tiara status. I am impressed with their expertise and willingness to take good care of you. I hope you send them a complimentary note.
 
Sep 19, 2015
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#3
JSN55 basically summed it. Airlines do not wait for connecting passengers which is why I never book a short connection time. As you had to clear US customs in Toronto there may be an emphasis on keeping bags with passengers on a US bound flight.

Delays are a pain but reality of travel and Air Canada seems to have done the right thing.
 
Likes: ADM and jsn55

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#4
As my colleagues have stated- if you aren’t at the gate by the time printed of your boarding pass- nope, they don’t wait, your seats are given away to those on standby.

You can avoid this by not booking a connection of less than 2-3 hours in between flights. Anything less and you rush not making your flight.
 
Likes: krisseye