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I accidentally purchase award miles today 2000 for 75 dollars I want to be refunded immediately. United in its wisdom third parties this service out which angers there customers even more. I’m a platinum member and treated like a scrub.
Here's the reply from @Daniel Brennan which I think he meant to post here (sent it to me as a message instead):
You are real helpful keep it up and you will be running United you Jackass! I’m done I’ve flown 1.2 million miles with them and you weren’t on the other line with the lady I dealt with who was as rude as you. I’m done with your third party crap. Know your facts before you rudely spout off to until now was a great customer. If your boss reads this I hope he kicks your ass to the curb!
Daniel, you can use our company contacts and write to United. Your conversation sent to Chris sounds like you think we work for United. We do not and Christina is not a United employee. United doesn’t read these forums, so contact them directly.
One thing we also don’t get involved with is loyalty points.
Are there any cases you don’t mediate?
Yes. Here’s a partial list:
Airfares that go up after selecting a flight option (caching).
Airline seat comfort issues, including in-flight entertainment systems that don’t work.
Any case involving legal action against a company or customer.
Asking a company to honor an obvious price error.
Car rental damage cases.
Cases submitted on behalf of a third party.
Compensation for delays that resulted in lost vacation or work days.
Getting a refund for a nonrefundable airline ticket or hotel room.
Missing or expired loyalty points.
Recently lost or misplaced luggage.
Visa/passport problems that led to denied boarding.
Let’s close this thread before it gets any more hostile which is a violation of our rules for posting.