This summer, Delta Skymiles and Amex phased out the Classic card and conducted a mass migration of Skymiles Classic card holders to the Amex Gold card. My wife is a long-time Skymiles member and Classic card holder. She wasn't aware that she was being transitioned to the Amex Gold card until she received it in the mail. SHE DID NOT REQUEST THIS CARD. She contacted Delta and Amex to protest. She was denied the bonus miles that she would have been awarded if she had applied for the Gold card herself. This is nothing less than theft. Delta and Amex refused to invalidate the issuance of the Gold card. My wife refused to activate it and she cancelled it. Then, she applied for the Delta Amex Gold card herself to receive a 60,000 mile Skymiles bonus, contingent on dollars spent, on offer during a promotion that expired 19 September. Delta and Amex refused to award her the 60,000 miles because "she had already been issued a Skymiles Gold card". Delta is the ONLY major carrier to deny eligibility for bonus miles on affiliated frequent flyer credit card cards if the applicant has EVER, AT ANY TIME IN THE PAST held the same card. Tell me, Delta. Tell me, American Express. Is this how you demonstrate appreciation for the loyalty of a Delta Skymiles member of more than ten years? Why should we ever fly Delta Airlines again? Why should either of us continue to be Amex card holders when Delta and Amex conspire to abuse their members? This is theft. All of our correspondence to Delta and its partner American Express is documented with dates and names of the people we spoke to. All for naught. You, Delta and your partner have blown off my wife's complaints. Delta points the finger at Amex. Amex points the finger at Delta. Both of you are crooks. By issuing her a card that she DID NOT REQUEST you denied her the opportunity to qualify for bonus award miles. If she applies for the Gold card on her own recognizance, she must qualify and undergo a hard credit inquiry. Yet Delta and Amex completely circumvented that process to issue her a card she did not want. Where does she find justice?