Alitalia broke the handle off our NEW Babyjogger double stroller, with cost/value of $691. They admit this. They requested documentation of cost and statement from manufacturer that it cannot be repaired. This was furnished. Their final offer is $400 for "depreciated value". I think not fair for new stroller they mishandled. This is Alitalia reference #6002905466. After no satisfaction was available from Alitalia Tel Aviv, I contacted Alitalia customer service in New York, twice, they said they will only defer to Tel Aviv. Am I unreasonable? I have pictures and copies of email correspondence. Thank you!