Damage to Enterprise rental vehicle

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Feb 28, 2019
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#1
Hello all,

I'm hoping you can help me with an issue I'm having with Enterprise/ELCO services.

I rented a car with Enterprise last week and was in an accident in CA: I ran over a medium at a traffic light that I somehow didn't see and ended up damaging the front tire. The police came and a report was filed. There wasn't any property damage or other vehicles involved. I contacted Enterprise Roadside assistance but because the car was blocking traffic, another tow truck arrived to take the vehicle. I believe it stayed at the tow company for the next few days (collecting fees) until Enterprise was able to have it towed to a repair center of theirs.

When I rented the car, I purchased the extra rental coverage (including damage waiver). I assumed this would be the last I would hear about it, but I received some calls from ELCO services today saying I needed to contact them ASAP to further elaborate on what happened. I tried calling the company back multiple times, but no one answered the phone. I also tried calling back the specific representative that contacted me, and he didn't answer any of my calls either.

I have full collision and comprehensive coverage with Geico. I initially assumed because I had the extra rental coverage with Enterprise, the damage would be covered and I wouldn't have to open a claim with them. Not sure what to do at this point: browsing these forums, the advice seems to be to NOT speak with anyone at ELCO and let my insurance company handle it. Should I call ELCO back, tell them what happened and see what they are asking me to pay? How should I proceed?

Thank you,
Michael
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#2
I think you need to report the accident to your insurance company, tell them you had the other insurance and ask them hiw the handle.

I wouldn’t be worried about speaking to Enterprises insurance company- you need to know why they aren’t picking up the bill.