I have a flight scheduled to leave the 23rd. I called three times to get my flight switched to the 25th because I have a memorial to go to on the 24th. EVERYTIME I have been told "we're going to put you on a brief hold while we switch the flight and get a cost for you" Everytime I wait on hold for at least 5 minutes, then I get hung up on and sent to the survey line. Now it’s getting close to the flight date AND it hasn’t been switched. This is ridiculous.