I did all of this with ATT U-verse and still got screwed repeatedly. For example, I was promised a promo: channels I did not want but the hook was that my rate would be reduced. Instead, they increased my rate. When I asked to have the increased rate removed 1) they asked where was my proof since the rep did not record what he promised, and 2) the Sup. said, "You enjoyed the channels so pay for them." I had similar problems, one after another. So I cancelling after 18 months, before my 24 months were up.