Staff member at CSAA auto insurance advised my claim should be no fault-medical; I had innocently (and stupidly) said it was my fault, but I eventually realized otherwise and my longtime physician and UCSF prof confirmed. Contacted appropriate agent with MD letter and cover email several times, then her supervisor. Was told about 10 weeks ago to be patient, but accident was 3-28-19. Our insurance is due to rise because of this in 2020. They're blowing me off.