Crystal refund

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jsn55

Verified Member
Dec 26, 2014
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11,734
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San Francisco
I tried a couple of months ago and they denied me assistance on the basis I described. Do you suggest I submit a new dispute?
Absolutely! Some credit card issuers are very protective of their customers, others not so much. But don't give up.
 
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Reactions: VoR61
Jul 23, 2020
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Our Crystal cruise scheduled for mid-April was cancelled mid-March. We had the same experience, except that we made our reservations directly with Crystal (in September 2019). I followed the Elliott "rules" and had a long, polite paper trail including screen shots of voicemail transcriptions and the voice files. My husband and I each used a different credit card for our deposits, both issued by the same company. Five months after the cruise was cancelled my husband tried to file a dispute but was denied because the charge was too far in the past. Then I disputed my charge. I explained that I'd tried to resolve the issue with the company but had not been successful. I happened to mention I had a long paper trail; the rep said that was great, I should treat the situation like a trial and submit all the evidence I had to back up my claim. I asked if she could take a look at my husband's denied dispute. She did, and we both got our refunds, thanks in large part to the Elliott team! And yes, I did make a donation.
 

BittyBoo

Jul 30, 2018
420
1,120
93
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Our Crystal cruise scheduled for mid-April was cancelled mid-March. We had the same experience, except that we made our reservations directly with Crystal (in September 2019). I followed the Elliott "rules" and had a long, polite paper trail including screen shots of voicemail transcriptions and the voice files. My husband and I each used a different credit card for our deposits, both issued by the same company. Five months after the cruise was cancelled my husband tried to file a dispute but was denied because the charge was too far in the past. Then I disputed my charge. I explained that I'd tried to resolve the issue with the company but had not been successful. I happened to mention I had a long paper trail; the rep said that was great, I should treat the situation like a trial and submit all the evidence I had to back up my claim. I asked if she could take a look at my husband's denied dispute. She did, and we both got our refunds, thanks in large part to the Elliott team! And yes, I did make a donation.

Jumpy claps! That's great news! Thanks for sharing. Its so nice hearing positive news right now.
 

jsn55

Verified Member
Dec 26, 2014
10,446
11,734
113
San Francisco
Our Crystal cruise scheduled for mid-April was cancelled mid-March. We had the same experience, except that we made our reservations directly with Crystal (in September 2019). I followed the Elliott "rules" and had a long, polite paper trail including screen shots of voicemail transcriptions and the voice files. My husband and I each used a different credit card for our deposits, both issued by the same company. Five months after the cruise was cancelled my husband tried to file a dispute but was denied because the charge was too far in the past. Then I disputed my charge. I explained that I'd tried to resolve the issue with the company but had not been successful. I happened to mention I had a long paper trail; the rep said that was great, I should treat the situation like a trial and submit all the evidence I had to back up my claim. I asked if she could take a look at my husband's denied dispute. She did, and we both got our refunds, thanks in large part to the Elliott team! And yes, I did make a donation.
Thank you so much for writing, wisewise. People can get so "down" these days that fighting on and on seems futile. But it's not futile; polite, patient persistence often wins the day. Your post will help all kinds of people and we thank you.