Credit voucher policy - Rainforest Cruises

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Jan 31, 2021
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In June 2019, I booked a trip with an agency Rainforest Cruises for a boat trip in Brazil. I had to pay the balance on 18/4/20 even though we believed we wouldn't be able to travel due to Covid 19. We couldn't travel internationally due to Government rules. The company wouldn't refund the trip, and we had no option but to take a credit note. We later discovered that the actual boat trip was subsequently cancelled. The agency are insisting we must make a booking with the credit note by 30th March 2021 for travel up to July 31 2022, otherwise we lose the credit note of nearly $2000. International borders are still shut, Covid is still very uncertain, and no travel insurance is available if we book now and have to cancel again due to Government rules. We don't feel it is reasonable to have to book by March 2021 in light of all the ongoing uncertainty and we can't predict that international travel to South America will be ok even next year. I know nothing about USA consumer law, and would really appreciate advice about whether we can get a refund to replace the credit note, or whether we can insist on a more reasonable extension for a trip in 2023.
 

Neil Maley

Staff Member
Forum Moderator
Dec 27, 2014
25,854
28,968
New York
www.promalvacations.com
Like some many other travel bookings- if you canceled before they canceled the cruise, you aren’t due a refund.

Please read number five:


Did you buy travel insurance for the cruise? Most insurance companies are allowing you to move your insurance to a new sail date. This is important if the policy had coverage for supplier bankruptcy.

I hope travel will be back in 2022. If it were me- I’d scheduled as far into 2022 as I could.
 
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Jan 31, 2021
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Thank you for your reply. Yes, unfortunately we cancelled before the cruise was cancelled, and accepted the credit note. I guess it will just be down to whether the company out of goodwill might extend the credit note for us? We had travel insurance for the whole holiday, but the cancellation aspect of it was used up on the cancelled flights and hotels.
 

Carrie Livingston

Staff Member
Forum Moderator
Jan 6, 2015
1,647
2,103
47
St Louis
I agree with Neil about scheduling travel. I hope that travel can be back by then. I would go ahead and schedule it and schedule it out for as far as possible which from your post appears to be the end of July 2022. So I would try and find something in July 2022 that would work for you.
 

jsn55

Verified Member
Dec 26, 2014
11,035
13,200
San Francisco
I would definitely get it rebooked for 2022. If you bought travel insurance but it didn't cover all the cancellation expenses, you'd probably benefit from some advice. Once it's rebooked, get some travel insurance that covers travel provider insolvency. I'm happy with Dan Drennan in Omaha.
 
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